Help Library

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  • Document Contents
    Troubleshooting
    Connecting to a wired network on your home theatre
    Connecting to a wired network on your home theatre Things to checkCheck your wired network connection: If it uses DHCP server for networkconnection, it will provide its IP address as you connect the LAN. Depending on the network environment...
  • Document Contents
    Troubleshooting
    If I turn off the TV, it also turns off the Home Theatre
    If I turn off the TV, it also turns off the Home Theatre CauseIf Simple Link is turned on, your Home Theater will be turned on and off at thesame time as your TV,FixTurn off Simple Link from TV.
  • Document Contents
    Troubleshooting
    The product is too hot
    The product is too hotSymptomToo much heat is generated from the product.How to fixIf you put a cover or other thing on the product, air can’t circulate. Pleaseprovide a space so that it can release heat.
  • Document Contents
    Troubleshooting
    I can not control the volume on my Music Flow App, any ideas?
    ■ Symptom When the app is on in the background, (device is locked, or home screen ison) volume cannot be controlled.■ Checkpoint Check if the product is android or iOS device.■ Troubleshooting When app is on the background (device is locked...
  • Document Contents
    Operation
    Reasons why Smart Audio (Music Flow) may become ungrouped
    Possible reasons1. Alarm ringing - It is set to be ungrouped automatically if the alarm rings,for your convenience. 2. Power OFF/ON - If youturn off the power while it is grouped, the connected speaker will disappear andthe group will be u...
  • Document Contents
    Troubleshooting
    After Music Library synchronisation, why isn't my new file displayed immediately?
    After Music Library synchronisation, why isn't my new file displayedimmediately? Checkpoint Musicflow sequentially searches the entirety of songs in DLNA serverwhich can take a while. Please be patient. As soon as the songs are found, they ...
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