TERMS & CONDITIONS

Installation, Disconnection and Disposal Services

 

 

 

 

 

Last Updated: October 6th, 2026

 

 

 

 

 

1. Introduction

 

 

The Installation, Disconnection, and Disposal Services (the “Services”) are operated by LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL (“LGE”). These Terms and Conditions apply to the Services, which will be carried out by delivery and installation providers appointed by LG Electronics U.K. Ltd (“LGE-Appointed Service Providers”).

 

Each Service is separate and must be selected individually when placing an order. Separate charges apply to each Service.

 

By selecting and purchasing any of the Services when placing an order for an eligible appliance, the customer agrees to be bound by these Terms and Conditions.

 

 

 

2. Eligibility and Availability

 

 

· Each Service is available to residents of United Kingdom only and can only be provided in a residential property.

 

· An individual aged 18 or over must be present at the delivery address to allow access and accept completion of the Service.

 

· Any selected Service must be carried out at the same time as delivery and cannot be rescheduled to an alternative date.

 

· Purchase of an eligible appliance must be made via www.lg.com/uk and the Service must be selected at the time the order is placed.

 

 

 

3. Installation Service

 

 

3.1. Included in the Service

 

 

The following are included in this Service:

 

· Unpacking the appliance from its packaging.

 

· Connecting the appliance to an existing water supply (if applicable).

 

· Connecting the appliance to an existing electricity supply through a standard wall power socket.

 

· Removal of the packaging used for the appliance.

 

 

3.2. Not Included in the Service

 

 

The following are not included in this Service:

 

· Stacking an appliance on top of another appliance or furniture.

 

· Hardwiring appliances. It is not possible to connect the appliance to a hardwired power socket.

 

· Additional cabling, pipes, extension hoses, jubilee clips or other accessories not supplied with the appliance.

 

· Disconnecting an integrated appliance and installing a freestanding appliance in its place.

 

· Any alterations to the property to facilitate installation of the appliance, including removal of fixtures, fittings, cabinetry or decorative elements.

 

· Any activity not expressly specified in these Terms and Conditions.

 

 

3.3. Booking the Service

 

 

On the product buying page, select “Installation” located within “Additional Services”. This Service costs £50.00 for non-members and £30.00 for LGE members.

 

 

3.4. Customer Pre-visit Preparation Requirements

 

 

All the stated pre-visit preparation requirements must be completed before the visit:

 

· The property must be accessible at the scheduled date and time.

 

· The area where the appliance will be installed must be safe and clear (i.e. no furniture blocking the area).

 

· All access points to the property (including doorways, hallways, staircases and lifts) and the intended installation location (if applicable) must be checked to ensure the appliance can fit and be installed. This includes checking all relevant dimensions, clearances and any access restrictions.

 

· A fully functioning standard wall power socket must be located within 1 metre of the installation location.

 

· If a water connection is required for the appliance, independent water and waste outlets must be available.

 

· The water supply can be fully switched off using the main stop valve and all stop valves are fully operational.

 

· No additional plumbing work is required for the installation to be completed successfully.

 

· All electrical and plumbing supplies are safe, to a good standard and are suitable for the installation to allow the Service to be completed successfully.

 

· Any pipework required for the installation must already be in place. No additional pipework must be required for the installation to be completed successfully.

 

· A jubilee clip is available to secure the appliance outlet to the wastepipe.

 

· A new extension hose is available to allow the service to be completed successfully (where applicable).

 

 

 

LGE or LGE-Appointed Service Providers may refuse to perform the Installation Service if the environment is considered unsafe, unsuitable, or does not meet the above requirements.

 

 

4. Disconnection Service

 

 

4.1. Included in the Service

 

 

The following are included in this Service:

 

· Disconnecting the old appliance from the existing water supply, waste outlet and mains electricity (standard 3-pin electrical wall socket) only.

 

 

4.2. Not Included in the Service

 

 

The following are not included in this Service:

 

· Draining and emptying water from the old appliance.

 

· Disposal of the existing appliance. This Service is separate to the Disposal Service.

 

· Disconnecting integrated appliances or hardwired appliances.

 

· Any alterations to the property to facilitate disconnection of the appliance, including removal of fixtures, fittings, cabinetry or decorative elements.

 

· Any activity not expressly specified in these Terms and Conditions.

 

 

4.3. Booking the Service

 

 

On the product buying page, select “Disconnection” located within “Additional Services”. This Service costs £20.00.

 

 

4.4. Customer Pre-visit Preparation Requirements

 

 

All the stated pre-visit preparation requirements must be completed before the visit:

 

· The property must be accessible at the scheduled date and time.

 

· The area where the old appliance will be disconnected must be safe and clear (i.e. no furniture blocking the area).

 

· The appliance must be drained and emptied of water.

 

· The water supply can be fully switched off using the main stop valve and all stop valves are fully operational.

 

· All electrical and plumbing supplies are safe, to a good standard and are suitable for the disconnection to be completed successfully.

 

 

 

LGE or LGE-appointed service providers may refuse to perform the Disconnection Service if the environment is considered unsafe, unsuitable, or does not meet the above requirements.

 

 

5. Disposal Service

 

 

5.1. Included in the Service

 

 

The following are included in this Service:

 

· Removing your old freestanding appliance only (like-for-like). Once the appliance has been collected for disposal, it cannot be returned to the customer.

 

 

5.2. Not Included in the Service

 

The following are not included in this Service:

 

· Draining and emptying water from the old appliance.

 

· Disconnecting the old appliance. This Service is separate to the Disconnection Service.

 

· Any alterations to the property to facilitate removal of the old appliance, including removal of fixtures, fittings, cabinetry or decorative elements.

 

· Any activity not expressly specified in these Terms and Conditions.

 

 

5.3. Booking the Service

 

 

On the product buying page, select “Disposal” located within “Additional Services”. This Service costs £10.00.

 

 

5.4. Customer Pre-visit Preparation Requirements

 

 

 

All the stated pre-visit preparation requirements must be completed before the visit:

 

· The property must be accessible at the scheduled date and time.

 

· The area where the old appliance will be removed from must be safe and clear (i.e. no furniture blocking the area).

 

· If the Disconnection Service is not included in the order, then the old appliance must be disconnected and ready for collection.

 

· The old appliance must be fully drained and emptied of water.

 

· Refrigerators must be fully defrosted, and all content, including food, must be removed.

 

· Refrigerators must be disconnected from the mains powers for at least 6 hours prior to the visit.

 

 

LGE or LGE-Appointed Service Providers may refuse to perform the Disposal Service if the environment is considered unsafe, unsuitable, or does not meet the above requirements.

 

 

6. Rescheduling and Cancellations

 

 

The Service must be carried out at the same time as the delivery and cannot be rescheduled to a separate date. The delivery and any included services must be rescheduled by 4:00pm the day prior to the scheduled delivery date. Failure to reschedule your delivery within the stated timeframe may result in redelivery or cancellation fees. Please refer to our Terms and Conditions of Purchase for further details.

 

To reschedule the delivery and any included services, please call us on 0344 847 5454 or visit our website to view other methods to contact us https://www.lg.com/uk/support/contact-us/. Alternatively, please contact the LGE-Appointed Service Provider directly.

 

If the Service has failed due to a reason the customer is responsible for, the Service will not be rescheduled, and no refund will be issued.

 

If the Service has failed due to a reason LGE or LGE-Appointed Service Providers are responsible for, the Service will be rebooked by the LGE-Appointed Service Provider.

 

 

7. Service Refunds

 

 

A refund for the Service fee will not be issued if:

 

a) The Service is no longer required by the customer.

 

b) The Service has failed due to the customer not completing the applicable pre-visit requirements.

 

c) The customer cancels the order, but there has been an attempt to provide the Service and was unsuccessful.

 

d) The customer cancels the order, and the Service has already been provided.

 

 

8. Complaints

 

 

Any issues concerning the Service, including property damage, must be raised within 48 hours to LGE. Please call us on 0344 847 5454 or visit our website to view other methods to contact us https://www.lg.com/uk/support/contact-us/.

 

 

9. General Terms and Conditions

 

 

1. It is the responsibility of the customer to supply the correct information (outlined above) in order to benefit from the Services.

 

2. The Services cannot be booked for previously placed orders. Any selected Service must be purchased at the time of placing an order on www.lg.com/uk.

 

3. LGE reserves the right to cancel the Service at any time.

 

4. LGE is not responsible for any costs, fees or charges associated with any services provided by third parties.

 

5. LGE and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Service or accepting or using the/a Service(s), except for any liability which cannot be excluded by law. Nothing will exclude LGE’s liability for death or personal injury as a result of its negligence.

 

6. LGE will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the LGE.

 

7. All personal data supplied for this Service will be used solely for the purpose of the Services by LGE and/or by any agent appointed by it to assist with providing any of the Services and will not be disclosed to an unconnected third party unless your consent has been obtained. Your personal data will be handled in accordance with the LGE’s privacy policy, available at: https://www.lg.com/uk/privacy.

 

8. If any part/s of these Terms and Conditions are legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

 

9. By using any of the Services, you will be deemed to have agreed to be bound by these Terms and Conditions.

 

10. If there is a discrepancy between these Terms and Conditions and those in any other material, these Terms and Conditions will prevail.

 

11. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.