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Why doesn't the album art of the sound file appear?

Troubleshooting

Why doesn't the album art of the sound file appear?

 Symptom
                 The album art of the sound file does not appear

How to

        Whilst your song is playing you should be able to see further information such as Album title, Artist and Album art work.

         If you can’t see the album artwork image on the application but you see it when using different devices you should check

         the setting of the server storing the song.

            ▶ Refer to the server manual for setting the server.

 

*Required question