If your LG TV shows the symptom 'Unable to connect to network,' first confirm whether the issue is with the home network or only the TV. Then check the TV’s network status screen to identify where the connection fails (TV, gateway/router, DNS, or internet).
This issue is commonly caused by a router/ISP outage, incorrect Wi-Fi credentials, loose or damaged cables, or a failed connection between the TV, router (gateway), DNS, and the internet.
If other devices (such as a smartphone) cannot access the internet through the same router, the issue is likely with the router/modem or your ISP service.
For wired connections, a loose or damaged Ethernet cable can prevent the TV from reaching the router.
For Wi-Fi connections, an incorrect network name (SSID) or password can block authentication.
Even if the TV connects to the router, the connection can still fail at DNS or internet. The TV’s network status screen can show where the failure occurs.
1) Connect a smartphone or PC to the same router (Wi-Fi or wired) and check if the internet works.
2) If no devices can connect, restart your modem/router (see Step 4) and contact your ISP if needed.
3) If other devices connect normally, continue to Step 2 to check the TV’s network status.
Setting: Settings > All Settings > General > Network > Wired Connection or Wi-Fi Connection
1) Press the Settings button on the remote control.
2) Select All Settings.
3) Open General, then Network.
4) Select Wired Connection or Wi-Fi Connection based on how your TV is connected.
5) Review the network status icons (TV, Gateway, DNS, Internet). Green indicates success; an X between icons indicates where the connection fails.
If the X appears between the TV and Gateway (router):
- Wired: Reseat the Ethernet cable at both the TV LAN port and the router LAN port. If the cable looks damaged, replace it.
- Wi-Fi: Re-enter the correct router name (SSID) and password. The SSID/password is often printed on a label on the router.
If the X appears between Gateway and DNS, or between DNS and Internet:
- The router may be online but cannot reach DNS or the internet. Restart the modem and router (Step 4). If the issue continues, contact your ISP.
1) Unplug the modem power cord, wait 10 seconds, then plug it back in.
2) Unplug the router power cord, wait 10 seconds, then plug it back in.
3) Wait for the modem/router to fully restart (indicator lights stabilize).
4) On the TV, return to the Network menu and try connecting again.
If other devices connect to the same router without issues but the TV still cannot connect after the steps above, the TV may require additional diagnosis. Please contact LG Support.
For internet service outages or line issues, contact your ISP.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
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