Game Dashboard may not appear if the TV cannot detect game information from your console or PC over HDMI.
Turn on Game Optimizer and make sure the Picture Mode is set to Game Optimizer, then try opening Game Dashboard again.
Game Dashboard may not appear when the TV does not receive or recognize game-related information from the HDMI device.
If Game Optimizer is not enabled automatically, Game Dashboard may stay unavailable until you turn it on manually and switch to the correct picture mode.
Some PCs or external devices do not send the game identification information the TV uses to automatically enable game features.
If Picture Mode is set to a standard mode (for example, Standard or Cinema), Game Dashboard may not be available until you switch to Game Optimizer.
Depending on the TV model, Game Optimizer may be located under different menus, or Game Dashboard may be opened using a different remote-control button.
First, enable Game Optimizer in settings.
If Game Dashboard still does not appear, switch Picture Mode to Game Optimizer and try again.
Turn on the TV.
Press the Settings button on the remote control.
Open All Settings.
Select General, then select Game Optimizer.
Set Game Optimizer to On.
If your remote has a Game Dashboard button, press it to display Game Dashboard.
Press the Settings button on the remote control.
Open Picture settings.
Set Picture Mode to Game Optimizer.
Try opening Game Dashboard again from the remote control.
Press the Home button on the remote.
Select Settings on the screen, then open All Settings.
Go to General and turn Game Optimizer On.
Return to your HDMI input and confirm Picture Mode is set to Game Optimizer.
Turn on the TV.
After about 20 seconds, point the remote toward the TV and press the Wheel (OK) button.
If pairing fails, turn the TV off and back on, then try again.
If the pointer does not appear, re-register by pointing the remote at the TV and pressing the Back and Home buttons at the same time for more than 5 seconds until instructions appear.
If the TV cannot detect it, you may need to turn on Game Optimizer manually and set Picture Mode to Game Optimizer.
Also note that some remotes do not include a dedicated Game Dashboard button; in that case, use the on-screen Settings entry and return to the HDMI input to verify Game Optimizer is active.
If the steps above did not resolve your issue, please visit the LG Electronics Support website. You can chat with our virtual assistant or schedule a service repair for further assistance.
※ Please note that service fees may apply for engineer visits if your product is out of warranty.
Your email has been successfully registered.
The restocking notification has already been updated.
Add items to your MY LG wishlist
OTP authentication failed. Please verify your mobile number to use for mobile OTP login.
Split your purchase into equal monthly payments*
* Subject to credit approval
Choose PayPal at checkout and select PayPal Credit.
Representative Example: Assumed Credit Limit £1200 - Purchase Rate 23.9% p.a. (variable) - Representative 23.9% APR (variable).
PayPal Credit is a regulated credit agreement.
LG Electronics U.K. Ltd acts as a credit broker, not a lender.
Borrowing more than you can afford or missing payments may negatively impact your financial position and your ability to obtain credit.
If you fail to make repayments or in certain other circumstances, PayPal may remove your offer, and any outstanding amount will be charged at your standard variable rate.
View full Terms & Conditions and FAQs for PayPal Credit here
