How to claim

*Money back guarantee applies to eligible LG Clothes Stylers (models: S5MB, S5GOC, S3BF) (Product) purchased from participating outlets and the LG Online Store between 9 May 2024 and 30 June 2024. If for any reason at all, you wish to return your Product purchased during this period, you can register a claim online with LG within 45 days of purchasing the Product. Visit to register a claim and for full terms and conditions. All return and refund claims must be received by LG within 45 days of purchase. You will be required to complete the online form, provide proof of your original purchase and, if applicable, any delivery documentation within 14 days of registering a claim. If LG approves the claim, LG will arrange for the Product to be collected from the address listed in your order. Product must be in its original condition and returned with all original components and accessories (including manuals, documentation, etc.) and in its original cartons and packaging, or, if necessary, in packaging suitable to prevent damage to the Product. The Promoter reserves the right to reject a claim if the Product is not in its original condition at the time of collection. If the claim is rejected by the Promoter, the claimant will be responsible for any costs of returning the Product to the claimant. You must retain proof of pickup to be provided to LG on request. If an eligible claim is made, LG will refund the full purchase price of the Product via electronic funds transfer (EFT) within 18 business days from collection of the Product. If you pay using any third party ‘buy now pay later’ finance options, refunds may occur in accordance with any terms, conditions and processes of the third party financier. The money back guarantee does not apply to products purchased under rental payment plans under 18 months, lay-bys or pre-orders, commercial or business transactions involving the purchase of more than three units of Product or purchases of second hand products or ex display stock. LG excludes all liability arising from the promotion, except for liability which cannot be excluded by law. Personal information provided to LG may be disclosed to third parties in Australia and overseas