Try this
If you can’t enter the pairing mode or perform a factory reset when the earbuds are in the case, check the following options.
1. Check if Plug & Wireless is turned on.
To stay connected, you can’t enter the pairing mode or perform a factory reset with a long press if Plug & Wireless is turned on.
Please try again after turning off Plug & Wireless.
2. Touch the touchpad of your earbud again or close and open the case, then try again.
3. Update your software to the latest version.
This guide was created for all models, so the images or contents may be different from your product.
