TERMS & CONDITIONS

Trade-Up

 

Terms updated to reflect eligibility. Last updated on 27th August, 2026.

 

To Trade-Up, Participants must purchase a Participating product during the Promotion Period. Trade-Up any product from any brand and purchase a product from www.lg.com/uk under the same category to get an instant discount. Further details below.

 

Participants must be 18+ for all aspects of the promotion. Visit www.lg.com/uk for full T&Cs.

 

Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL.

 

 

Full Terms and Conditions

 

1. This Promotion is open to residents of mainland UK aged 18 or over, excluding anyone professionally associated with this Promotion.

 

2. Purchase on lg.com/uk is required. Internet access and a valid email address are necessary to participate. This Promotion is open to retail/consumer customers only. Business, partner, VIP and SMB purchases (including B2B, B2B2C and B2E accounts) are excluded from this Promotion.

 

3. Promotion Period: Between 00:00 GMT 30th Oct 2024 and 23:59 GMT 31st December 2026.

 

4. The Promotion: From 00:00 GMT 30th Oct 2024 to 23:59 GMT 31st December 2026. Participants can Trade-Up any product from any brand and must purchase a like-for-like Participating Product on www.lg.com/uk. To Trade-Up the Participant must select Trade-Up before adding to basket and answer a questionnaire about the old product to be ‘Traded-Up’. The Promoter will accept any brand and any condition so long as the product categories match. Participants will receive an instant discount upon checkout. When the new product is delivered, the old (Trade-Up) product will be collected by the Promoter’s courier team to be recycled, for free. Further, an additional 2% discount will automatically apply to any member of www.lg.com/uk.

 

5. Additional Conditions:

 

A) One product can be recycled from each category per household.

B) The discount will only apply if the new product and recycled product categories match.

C) The recycled product can be from any brand.

D) Only redeemable online at www.lg.com/uk.

E) The trade-up offer may only be available in conjunction with selected discount vouchers.

 

6. There is no minimum order value to be eligible for The Promotion.

 

7. How to claim:

 

A) Purchase a Participating Product.

 

B) When purchasing a Participating Product on www.lg.com/uk, Participants will prompted to participate in the Trade-Up discount and will be led to answer a questionnaire detailing information about the old product. Thereafter, the discount will be determined and instantly applied at checkout.

 

  i. The Promotion incentivises recycling old electrical goods.

 

  ii. An additional 2% discount will automatically apply to any signed-in member of www.lg.com/uk.

 

  iii. This Promotion cannot be redeemed in conjunction with any other offers/coupons or programs not mentioned herein.

 

C) Once purchased, Participants must ensure that the recycled product has been uninstalled and ready to collect at the same time the new product is delivered.

 

  i. Excludes disconnecting, draining of water, account sign-outs, data wiping and any other relevant actions.

 

  ii. Recycled products cannot be returned once removed and have zero value.

 

  iii. If the product to be recycled is not ready within 15 minutes of the designated courier’s arrival, the Promoter reserves the right to refuse delivery of the new product.

 

  iv. The customer may have to pay the Trade-up discount back.

 

  v. Cables and remote controls are not essential but these can be removed for recycling upon request.

 

8. This Promotion is subject to stock availability. To avoid disappointment please enquire with the Promoter to determine stock availability.

 

9. It is the responsibility of the Participant to supply the correct information in order to receive the Promotion. The Promoter will not be held liable for the non-delivery of an offer due to the provision of incorrect information.

 

10. In the event of a return, the Participant will only receive a refund for the amount paid. The old recycled product will not be returned nor will the Participant receive any amount.

 

11. The Promotion is not transferable or exchangeable and cannot be redeemed for any other form of compensation. The Offer cannot be applied to previously placed orders.

 

12. The Promoter reserves the right to amend these Terms and Conditions at any time and to amend or withdraw this Promotion at any time.

 

13. The Promoter will not be responsible if the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures, or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion. The Promoter reserves the right to disqualify any individual who tampers with Promotion or any part of it or does not comply with these Terms and Conditions.

 

14. The Promoter will not be responsible for promotion claims or discounts which are lost, delayed, corrupted, damaged, misdirected or incomplete or which cannot be delivered for any technical, delivery or other reason. The Promoter does not guarantee continuous or secure access to the internet or any website.

 

15. The Promoter will not be liable for any delay or failure to comply with its obligations for reasons beyond its reasonable control arising from but not limited to Acts of God, global or regional epidemic or pandemic, adverse weather conditions, fire, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, plague or other natural calamities, or any other circumstances of the Promoter.

 

16. The Promoter and its associated agencies and companies are not liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense or damage which is suffered or sustained (whether or not arising from any person’s negligence) in connection with this Promotion or accepting or using the/a Offer(s), except for any liability which cannot be excluded by law. Nothing will exclude the Promoter’s liability for death or personal injury as a result of its negligence.

 

17. Nothing in these Terms and Conditions limits or excludes your legal rights as a consumer. For more information on your rights as a consumer, please contact your local Trading Standards Office or Citizens Advice Bureau.

 

18. All personal data supplied for this Promotion will be used solely for the purpose of this Promotion by the Promoter and/or by any agent appointed by it to assist with running the Promotion and will not be disclosed to an unconnected third party unless your positive consent has been obtained. Your personal data will be handled in accordance with the Promoter’s privacy policy, available at: https://www.lg.com/uk/privacy

 

19. If any part of these Terms and Conditions is legally ruled to be invalid, illegal or unenforceable, the remainder will not be affected and will continue in full force and effect.

 

20. By participating in the Promotion you agree to be bound by these Terms and Conditions.

 

21. If there is a discrepancy between these Terms and Conditions and those in any promotional material, these Terms and Conditions will prevail.

 

22. These Terms and Conditions are governed by English law and their interpretation and application will be subject to the exclusive jurisdiction of the courts of England and Wales.

 

23. The following post codes are excluded from this promotion: 

 

AB, DD, FK, G84, IV, KA27, KA28, PH, TR21, TR22, TR23, TR24, TR25, KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14, PA1, PA2, PA3, PA4, PA5, PA6, PA7, PA8, PA9, PA10, PA11, PA12, PA13, PA14, PA15, PA16, PA17, PA18, PA19, BT, HS, IM, ZE

 

24. Trade-Up delivery options and pricing for Home Appliances:

 

 

Promoter: LG Electronics U.K. Ltd, Velocity 2, Brooklands Drive, Weybridge, KT13 0SL

 

 

 

Service Pricing

 

 

Additional Services	Member	Non-Member
Delivery	FREE	£30.00
Disposal	£10.00	£10.00
Installation	£30.00	£50.00
Disconnection	£20.00	£20.00

 

 

 

Participating LG Products