2018 ALL OLED / LCD TV
■ Symptom
Magic Remote controller does not operate except power button (Magic Remote control cursor is not shown, button does not work)
■ Cause
When you do not use the Magic Remote, the 'Disconnect' function is activated and the previous setting value is applied.
■ Guide 1 : How to troubleshoot problems before updating the software version
1) Unplug the TV power cord and plug the power cord back (AC off / on)
- After AC off / on, check whether the pointer of Magic remote control is visible.
■ Guide 2 : How to troubleshoot with software version update function
1) Software version update
① The Software version update will be done from the mid of July to the mid of August.
(Schedule of software version update varies by model)
② When the software version is updated, the problem symptoms can be solved fundamentally
2) Prepare the software version update
① Press and hold the [Setting] button for about 2 ~ 3 seconds with
the TV magic remote control
② In the [All Settings] -> [General] -> [About This TV]
-> [Allow Automatic Updates], Please enable the function.
③ If the [Allow automatic updates] function is enabled,
from the mid of July to the mid of August
The update will proceed automatically
④ The software update takes about 10 minutes.
(You can watch TV during update)
3) After completing the software update, turn the TV off and then on again
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