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Once your order is completed, you will receive a text message from DHL with a link to confirm your delivery date.
An LG nominated wall bracket installer will contact you within 24 business hours to discuss your installation requirements and schedule an appointment.
Prepare for delivery, once your LG TV has been delivered and the installation service will be arranged on a separate day after delivery. LG recommends keeping the TV in its box until installation day, as the LG nominated installer will unbox TV during installation.
Our nominated installer will complete the TV wall bracket installation service and provide a basic setup of your LG TV.
Choose From LG's three packages avaliable
Select an eligible LG TV up to 64 inches
Select an eligible LG TV between 65 inches to 89 inches
Select an LG TV over 90 inches
How do I book installation of my LG TV wall bracket?
Will the TV be installed at the time of delivery?
No, TV wall bracket installation service will be provided after the initial product delivery is completed.
What happens if I need to re-schedule my installation?
If you need to change the date scheduled for your installation, you can contact the nominated installer directly. This has to be requested at least 24 business hours prior to scheduled installation date.
Will the installer supply the wall bracket?
Do I need to purchase a new wall bracket if I already have one on the wall?
The nominated installer will need to inspect the bracket and advise if it is suitable for your new LG TV. The nominated installer will advise if you need to purchase a new bracket. The nominated installer can supply the bracket at the time of installation date and they will directly invoice you for the purchase of the bracket.
Do I get a discount for the installation if I already have a suitable wall bracket?
Will the nominated installer set up my LG TV and will show me how to operate it?
Yes, the nominated installer will do a basic set up of your TV and will provide a basic tutorial on how to operate your TV.
Will the installer conceal any visible cables?
concealment or covering of visible cables is not included as part of the standard installation services. Where cable concealment is required, the customer may arrange this directly with the nominated installer. Any such additional works will be subject to separate agreement and additional charges, payable by the customer.
What happens if power points (GPO) and antenna points need to be moved or added to the wall?
Moving of power points (GPO) and antenna points is not included in the installation, if you have these requirements, you can discuss directly with the installer. Note, additional charges apply.
Do I need to do any preparation for the installation?
Yes, you need to ensure the installation area is safe, accessible, and free from obstruction, including no old TV on wall, wall hangings or coffee tables blocking the installation area.
How long will the installation take?
The time to do the installation varies for every installation and it depends on factors such as the type of bracket we use, the type of wall and the speed of your internet to name a few. The nominated installer will be able to provide an estimate during your installation booking discussions.
Do I need to be home during the installation?
Yes, you are required to be present until the installation is completed and must by over 18 years of age.
Will the installer remove my old TV?
No. If you chose old unit removal service in during the placement of your order, your old TV will be picked up by delivery drivers when your new TV is delivered. If your old TV is mounted on the existing wall bracket, the old TV has to be detached from the bracket in advance and ready to be collected at the time of delivery.
Will the installer remove all the packaging?
No, if you have these requirements, you can discuss directly with the installer. Note, additional charges apply.
What should I do if I experience any issues following completion of the installation?
LG TV Wall Mount Installs Terms and Conditions
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