A cheerful couple does laundry together using their LG top load washer and dryer in a bright, stylish laundry room. They’re smiling while folding towels and unloading a comforter, showing how easy and enjoyable laundry can be with reliable LG appliances—ideal for illustrating LG service and support.
At LG Canada, we believe in clear, stress-free service. Our Flat Rate pricing program offers one upfront cost for common repairs — covering time, labour, and parts — with no hidden fees or hourly charges. It’s a transparent approach that puts customers first.
Flat Rate service is available for a limited time after purchase and may vary by model or location. In remote areas, service availability may differ.
Smiling LG service representative in a black LG-branded polo shirt talking to a customer, representing LG’s friendly and knowledgeable appliance support and customer care.
LG offers reliable service across Canada’s major regions*. The map shows actual service locations, reflecting the strength of our national network.
With a 48,000 sq. ft. Canadian warehouse, we keep genuine LG parts in stock for same‑day shipping and one‑visit repairs. If a functional part isn’t available, your unit will be exchanged after 15 days.
We support your appliance long after purchase with genuine LG parts, available directly or through authorized service centres.
*While most populated areas are covered, customers living more than 150 km from an authorized service centre may need to bring their unit in for repair.
You can chat with an LG Support Representative in real time.
We are on WhatsApp. Text with our expert.
For more straightforward questions, send us an email.
Text '*CARE' to a-587-742-2623 and get instantly connected to an agent. (Only for customers located in Canada)
How do I book a repair for my LG appliance?
You can schedule a repair online, through live chat, or by contacting our support team. We’ll connect you with an authorized LG technician near you.
Is my appliance still under warranty?
You can check your warranty status using your product’s serial number on our Warranty Lookup page or by contacting LG Support.
What if my product is out of warranty?
LG still offers reliable repair service for out-of-warranty products, with transparent Flat Rate pricing and genuine parts.
What is LG’s Flat Rate pricing and how does it work?
Flat Rate pricing means you’ll pay one upfront cost for common repairs — covering time, labour, and parts — with no hidden fees.
What if I live in a remote area?
LG offers nationwide service, but in areas more than 150 km from a service centre, you may need to bring the unit in for repair or ship it in.
Can I purchase LG parts directly?
Yes. Genuine LG parts are available through our Canadian warehouse and can be purchased directly or through an authorized service centre.
What is LG CareQ™?
CareQ™ is our support system that connects you to fast digital help, expert repair technicians, and consistent service — every step of the way.
Who do I contact if I suspect my LG appliance requires servicing?
It’s highly recommended that you contact LG directly. This ensures you receive the best possible care when requiring assistance with your appliance.
How do I contact LG Support?
We offer multiple channels: live chat, email, WhatsApp, text (Text ‘*CARE’ to 1-587-742-2623), and our Canadian call centre.
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