Proven reliability. Dedicated support.

LG stands out for after sales support because we support you directly as the manufacturer, not through third parties. That means genuine LG parts, factory trained technicians, and our Flat Rate Repair program, which provides one clear upfront price for covered repairs. No post inspection surprises.

 

Many protection plans focus on power surge coverage but confirm repair pricing only after an inspection. With LG’s flat rate approach, costs are disclosed before repairs begin. Retailer plans may also rely on third party technicians and non OEM parts.

 

If you want reliable, predictable support after purchasing your LG appliance or TV, LG delivers peace of mind.

LG offers long‑term support designed to make repairs simpler and faster:

 

• Authorized in‑home service by LG‑trained technicians, with parts pre‑ordered when possible
• Direct access to the LG CareQ support team, not third‑party call centres
• Flexible warranty and protection options, available whether your product is within or beyond the manufacturer’s warranty

LG provides a 1-year parts and labour warranty on most consumer products (e.g., TVs, refrigerators, washers, dryers, soundbars) from the purchase date, covering defects in materials and workmanship under normal use. Certain components get longer parts-only coverage, such as 10 years on compressors in refrigerators, direct drive motors in washers, or inverter magnetrons in microwaves.  In-home service is available within 150 km of an authorized LG service centre. Exclusions include accidental damage, misuse, cosmetic issues, or improper installation. Proof of purchase (bill of sale) and visible model/serial numbers are required. For full terms, see LG’s warranty details.

The Extended Protection Plan offers additional extended warranty protection, adding 1, 2, or 4 years of premium protection on top of the standard warranty for major home appliances and home entertainment products (e.g., TVs, refrigerators, washers, dryers). It covers repairs using 100% genuine LG OEM parts and authorized technicians, with hassle-free-in home services across most of Canada (not available in British Columbia). Coverage follows the same terms as the standard warranty (mechanical/ electrical failures), providing peace of mind.

No, the plan primarily covers repairs under the same terms as the standard warranty (defects and failures) without the inclusion of accidental damage from handling (e.g., drops, spills).

LG’s Flat Rate program offers transparent, upfront pricing of common out-of-warranty repairs, covering time, labour, and genuine LG parts in a single fixed cost. There are no hourly rates, hidden fees or surprises. This option is available after your purchase, as a low cost solution that compliments extended warranty plans by making predictable repairs affordable when your warranty expires.

Yes, hassle-free in-home service is a key benefit for most of Canada (within service areas; over 150 km may require drop-off/shipping). Certified technicians handle repairs directly at your home, aiming for one visit fixes with pre-ordered parts which are ideal for large appliances like fridges or washing machines.

Contact our support centre in the following ways:

 

• 1-888-542-2623
• Use chat or Whatsapp
• Text ‘*CARE’ to 1-587-742-2623
• Email

 

Provide your proof of purchase, model/serial number, and issue details. A certified technician diagnoses, orders parts in advance and schedules in-home service where applicable. Repairs use genuine LG parts from Canadian warehouses for faster resolution. Claims are handled 365 days a year.

CareQ is LG’s connected care experience designed to support you beyond the warranty, combining digital assistance with expert in‑home service for confident ownership.

CareQ offers support backed by LG expertise, trusted technicians, and a consistent service experience designed to care for your LG products long after purchase.