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Fresh water. Zero hassle. Never run out of new filters again. With LG Smart Care, you can schedule your automated delivery of authorised LG water filters (and other accessories), whilst enjoying exclusive savings.
Better value with every scheduled delivery.
Auto delivery that fits your routine.
Change, skip or cancel anytime after your second delivery is completed.
$0 shipping, every time.
Getting started is simple. Just follow these three easy steps:
Select an eligible accessory and add it to your cart
Select your preferred delivery frequency (4 months or 6 months)
Complete your order, and we’ll take care of the rest
What is LG Smart Care service?
The LG Smart Care Service is a scheduler that allows you to set up automated repeat purchases for eligible LG products. Currently, LG Smart Care allows you to schedule orders for eligible accessories compatible with your LG products. Enjoy peace of mind and the convenience of scheduled, automated deliveries.
Do I need to be a MyLG Member to be part of LG Smart Care service?
Yes, the LG Smart Care service is only available to MyLG members.
Is there a cost to join the LG Smart Care service?
No, there are no costs to join the LG Smart Care service.
What products are available on the LG Smart Care?
Eligible products can be found on the LG Smart Care page https://www.lg.com/au/shop/LG-Smart-Care/
What are the LG Smart Care delivery options?
You can choose 4 months or 6 months delivery options for recurring orders.
When will my first order be generated?
Your first order will be generated immediately upon completion of your LG Smart Care service.
When will my subsequent orders be generated?
Your subsequent orders will be automatically generated according to the delivery cycle selected by you.
Can I change my delivery address after joining LG Smart Care Service?
Yes, you can update your details by login into your MyLG account on the LG Online Store.
What happens if the product in my LG Smart Care recurring order is out of stock?
If the products on your LG Smart Care is out of stock at the time your order is due to be shipped, we will notify you. Your order will be placed on hold until stock becomes available.
Do I need to update my payment card details on the LG Smart Care if my payment card details change?
Yes, you must maintain accurate account and payment information in your MyLG account, and have sufficient funds in your chosen payment method on the scheduled payment date.
Can I skip an order?
Yes, you can skip an order after delivery of your second order has been completed.
Can I cancel my order?
Yes, you can cancel your recurring order after delivery of your second order has been completed. Cancelled Subscription will take effect from the next billing date scheduled.
Can I get a refund for already paid orders if i cancel my order?
Refunds for already paid order will take effect from the next billing date scheduled.
Can I cancel my LG Smart Care Service?
Yes, you can cancel the LG Smart Care service after delivery of your second order has been completed.
What are the terms and conditions of the LG Smart Care service?
You can find the terms and conditions of the LG Smart Care service here https://www.lg.com/au/terms-and-conditions-of-sale/
LG Smart Care Terms and Conditions
LG Smart Care is a recurring purchase service that provides genuine LG replacement filters and other eligible consumable products to participating customers at predetermined intervals.
By registering to the LG Smart Care service, you agree to these Terms and Conditions.
(a) In the event you register for the LG Smart Care service your first order is generated immediately upon registration and the subsequent orders are automatically generated according to the delivery cycle selected by you.
(b) We may, at our sole discretion, offer additional one-off discounts from time to time in connection with the Products ordered via your LG Smart Care. The Products ordered via LG Smart Care are for your personal use only.
(c) Where it is necessary, we may change the type, quantity, or delivery cycle of the Products ordered via the LG Smart Care, with notice to you. The automatic orders may fail, for reasons such as Product out of stock, Product discontinuation, or payment method errors. If a Product is out of stock or discontinued, we may cancel the relevant order or terminate your LG Smart Care service with notice you. You may ‘skip a shipment’ to defer a scheduled delivery. However, your LG Smart Care service cannot be skipped or cancelled until the second order is successfully fulfilled.
(d) The payment will be automatically charged to your designated payment method for each delivery cycle. The chargeable amount will be calculated based on the Product price (including GST) on the order processing date, plus applicable shipping charges and taxes. The calculated amount will be the payable amount at the time of the relevant delivery cycle until your LG Smart Care service ends unless we change the price subject to notice to you. You must maintain accurate account details and payment information in your account in LG Online Store, and sufficient funds in your chosen payment method on the scheduled payment date.
(e) You may cancel your LG Smart Care service, except as stated above, at any time via your account in LG Online Store or by contacting LG Customer Service team at obsanz@lge.com. Cancellation will take effect from the next scheduled order. Once your scheduled order has been picked at our warehouse, the order cannot be cancelled. We may suspend or terminate your LG Smart Care service if you breach these Terms, if payments fail repeatedly or if continuation of the service is deemed commercially impracticable. If we terminate the service without cause, any prepaid but undelivered Products will be refunded.
Saving Payment Details
(a) Payments for the LG Smart Care service are administered by eWay as per clauses 4.4 and 4.5. You consent to save your payment details (including payment card number, name, and expiry date) (Payment Details) for future payments under your LG Smart Care service. You must provide Payment Details for each new Smart Care registration. You may update your Payment Details at any time through your LG Online Store account. You may choose not to save your Payment Details and instead make a one-time purchase.
Registering your product will help you get faster support.
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Shop now. Pay later.
Add your favourites to cart
Select Afterpay at checkout
Log into or create your Afterpay account, with instant approval decision
Your purchase will be split into 4 payments, payable every 2 weeks
All you need to appply is to have a debit or credit card, to be over 18 years of age, and to be a resident of Australia.
Late fees, eligibility criteria and T&Cs apply. The first payment may be due at the time of purchase. Australian Credit Licence 527911. For complete terms visit afterpay.com/en-AU/terms.
Choose the buy now, pay later account that suits you best.
Up to $1,000
Interest free always
For everyday spending, from fashion to fitness, eyewear to electronics, pet care to bills.
Interest free always1
Flexible repayments
No establishment fee
$9.95 monthly account fee
Pay your statement closing balance, in full, by the due date and we'll waive the fee.
Tap to pay everywhere Visa is accepted**
Over $1,000
Bigger purchases
For buying that road bike, new sofa or renovating your home.
Interest free for first 3 months1
Retailers may offer longer interest free terms (6-60 months). At conclusion of the interest free period, interest will be charged at the standard annual rate 25.9%.
Flexible repayments
Enjoy the freedom to set your schedule to weekly, fortnightly or monthly.
One-off establishment fee
A one-off establishment fee may apply for new customers.
$9.95 monthly account fee
Waived if you have nothing owing.
Interest free instalment plans2
For purchases over $300 we'll automatically set you up to repay in equal instalments to help you avoid interest charges.
Minimum monthly repayments are required. A monthly account fee of $9.95 applies and is subject to change. Pay your closing balance in full by the due date each month and we'll waive the fee. Available to approved applicants only and subject to completion of satisfactory credit assessment. Other charges may be payable. Fees and charges subject to change. T&Cs apply. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
Available to approved applicants only and subject to completion of satisfactory credit check. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay a purchase within the interest free period. A monthly account fee of $9.95 will also apply and a one-off establishment fee may apply for new customers. Any balance outstanding at the expiry of the interest free period will be charged at the standard variable interest rate, 25.9% per annum as at 1 June 2023. Other charges may be payable, see T&Cs. Interest, fees and charges subject to change. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit License Number 441878).
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