An LG refrigerator and washing machine next to a box filled with heart-shaped balloons labeled ‘Life’, with a character holding a heart and a woman using a smartphone connected by a curved line.
You can chat with an LG Support Representative in real time.
We are on WhatsApp. Text with our expert.
For more straightforward questions, send us an email.
Text '*CARE' to a-587-742-2623 and get instantly connected to an agent. (Only for customers located in Canada)
*While most populated areas are covered, customers living more than 150 km from an authorized service centre may need to bring their unit in for repair.
Smiling LG service representative in a black LG-branded polo shirt talking to a customer, representing LG’s friendly and knowledgeable appliance support and customer care.
LG CareQ one price program offers a single upfront cost for common repairs, including time, labor and parts. No surprises, just simple and transparent service. Program is available for a limited time after purchase and varies by model and location.
Discover smart appliances with LG ThinQ
How do I book a repair for my LG appliance?
You can schedule a repair online, through live chat, or by contacting our support team. We’ll connect you with an authorized LG technician near you.
Is my appliance still under warranty?
You can check your warranty status using your product’s serial number on our Warranty Lookup page or by contacting LG Support.
What if my product is out of warranty?
LG still offers reliable repair service for out-of-warranty products, with transparent Flat Rate pricing and genuine parts.
What is LG’s Flat Rate pricing and how does it work?
Flat Rate pricing means you’ll pay one upfront cost for common repairs — covering time, labour, and parts — with no hidden fees.
What if I live in a remote area?
LG offers nationwide service, but in areas more than 150 km from a service centre, you may need to bring the unit in for repair or ship it in.
Can I purchase LG parts directly?
Yes. Genuine LG parts are available through our Canadian warehouse and can be purchased directly or through an authorized service centre.
What is LG CareQ?
CareQ is our support system that connects you to fast digital help, expert repair technicians, and consistent service — every step of the way.
Who do I contact if I suspect my LG appliance requires servicing?
It’s highly recommended that you contact LG directly. This ensures you receive the best possible care when requiring assistance with your appliance.
How do I contact LG Support?
We offer multiple channels: live chat, email, WhatsApp, text (Text ‘*CARE’ to 1-587-742-2623), and our Canadian call centre. Click Contact us for more information.
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