Help Library

NETFLIX – WON’T STAY SIGNED IN Issue Suddenly, every time Netflix Content Service is accessed on LG Smart TV, at the exception of webOS models, account credentials (signing in) are required. User ID and Password are somehow no longer memorized. Troubleshooting Either deactivate then r...

TV POWER CYCLES ON & OFF LG TV Powers On and Off Intermittently A TV that intermittently powers on or off is usually caused by the timer setting. 1. With a TV that has a removable power cord, check whether power cord is securely plugged into the back of the TV. 2. Check if the TV powe...

Video- Picture Size or Aspect Ratio PICTURE SIZE There are several different ways to adjust the picture size depending on what types of devices are connected to the television. This is generally corrected by selecting the appropriate aspect ratio of the TV. Access the menu of the tele...

This is a quick reference guide on locating both model and serial number of your LG Home Entertainment device. Televisions’ model number usually starts with numbers representing diagonal screen size then followed by a set of letters then another set of numbers representing feature lev...