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Locate model and serial numbers on LG TV

Troubleshooting

LOCATING MODEL / SERIAL NUMBERS ON LG TELEVISIONS  


The model / serial number label tag identifying each specific LG television product is located on the box packaging, at the rear of the television and can also be found by accessing the on-screen menu system. This is a quick reference guide on locating both model and serial number of your LG Home Entertainment device. Televisions’ model number usually starts with numbers representing diagonal screen size then followed by a set of letters then another set of numbers representing feature level. Serial numbers, on the other hand, usually begin with three numbers followed by 4 letters then a series of numbers.

Label location at rear of T V  


Serial number tag label example  



The model / serial number label tag identifying each specific LG television product is located on the box packaging, at the rear of the television and can also be found by accessing the on-screen menu system.

PLEASE NOTE: the on-screen MENU path leading to specific TV information is different for 2021 models than for 2020 models which is also different than any previous models.


The 2021 webOS TV version 6.0 witnessed yet another change to the location of sought information as per following :


Devices

Setting TV

Settings and advanced settings buttons  General Devices TV

TV Information

You can view information including Model , Serial Number & Device Name .

 

Additionally, with the TV turned ON, press the MUTE button on the remote controller 3 times in a row and the model information will be displayed on screen .


 

On some other recent models (webOS5.0 2020 models), accessing the model and serial number of your specific television or product support information has been moved as per following instructions:

 
TV INFORMATION


Settings and Advanced settings buttons  Support TV Information

You can view information including Model, Serial Number & Device Name.

 


ACCESSING TV ON-SCREEN MENU - VINTAGE MODELS (before 2020)

T V screenshot on screen menu T V information


                                          
Model number signification breakdown  

Serial number explanation