Skip to Contents

Help Library

Find help information for your LG product

Learn about product installation, maintenance, and troubleshooting using our search options.

McAfee authentication process via SMS

  • Others
  • Others
  • Operation
  • Cell Phones, LG Friends, Tablets





When internet access unavailable, McAfee sends SMS to customers

incurring transaction fees



symptom Symptom


        ■ When creating an account with McAfee, McAfee Mobile Security collects phone numbers during

           the authentication process through international SMS if Internet access happens to be unavailable

           at the time of registering.


cause Cause


          1. SMS is used for an accurate phone authentication process. 
          2. Server for the SMS authentication is located in the USA and China (under development).
          3. Such authentication process is essential because McAfee app is an application for security.


how to fix How to fix


        Authentication process is fundamentally a feature of McAfee.
As it is difficult to change anything once SMS is sent to customers, therefore make sure the phone

              is connected to a Wi-Fi network when creating a McAfee account in order to avoid receiving SMS

              that will result in a cost to customer.


Article Feedback

Q1. Overall, how satisfied were you with the usefulness of this information?
Q1-1. Why were you dissatisfied withthe usefulness of this information?

Characters left : 500 / 500

LG Product Service and Support

Get your questions answered about product setup, use and care,
repair and maintenance issues. We can help.