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Phone malfunction further to App download

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  • Operation
  • Cell Phones, LG Friends, Tablets





Phone not working properly after installing an app



image Cause


            Downloaded apps can cause phone errors. Take caution whenever downloading free apps

            with low ratings or others from unreliable sources such as Blackmarket or MyMarket to avoid

            any phone malfunction.


            Applicable: All smartphones


            Errors can occur when you download and install an app from the Play Store. Please restart

            the phone in Safe mode when your phone fails to power on or you cannot remove the app.



image Running Safe mode


            Press and hold the Power button when your phone is on. Tap and hold Power Off to see a

            pop-up saying “Restart in Safe mode”.


            After restarting in Safe mode, go to Menu (Apps) > Settings > General > Apps to manage

            malfunctioning apps.


            Safe Mode will be indicated at the lower-left corner of the screen. To disable the mode, turn

            off your phone and then back “on” again.




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