About Cookies on This Site

We use cookies, including cookies from third parties, to enhance your user experience and the effectiveness of our marketing activities. These cookies are performance, analytics and advertising cookies, please see our Privacy and Cookie policy for further information. If you agree to all of our cookies select “Accept all” or select “Cookie Settings” to see which cookies we use and choose which ones you would like to accept.

Cookies Setting
Absolutely Necessary Cookies
These are cookies that are absolutely essential to running a website. This category of cookies cannot be disabled.
Functional Cookies
These cookies are used to provide you with convenient functions, such as product reviews and product video playback, during your web browsing, they also enable interaction with social media accounts.
Social media
Connect with your social channels to share LG Technology with friends for example on Facebook and Twitter.
Analytics Cookies
These cookies allow our website to keep improving functions through website traffic analysis and to suggest personalized content for you.
Advertising Cookies
These cookies enable us to show you ads and other content that we think is most attuned to your interests and digital behavior.

This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. For more information, See our Privacy and Cookie Policy.

Skip to Content Skip to Accessibility Help
LG logo (Life's Good)
      • Shop the Latest
      • All Promotions
    • Save on LG SC9S, LG OLED Evo C3 TV
      Save on LG
      SC9S when you
      purchase select
      LG OLED evo
      C3 TV

    • LG Black Friday Promotion
      Unbox LG’s greatest gifts!

      Savings you won't
      want to miss!

    • Buy More Save More on select LG appliances, Black Friday
      Buy More Save
      More on select
      LG appliances.

    • Free shipping is now available on LG Canada Brand Store
      Life’s Good with Free Shipping.

      Free shipping on select
      Laptops, Monitors, Home
      Entertainment and Home
      Appliance products.

    • TV & Soundbars
      • All TV & Soundbars
      • OLED evo
      • OLED
      • QNED
      • NanoCell
      • Ultra Big TVs
      • 4K UHD TVs
      • TV Accessory
      • Soundbars
    • Lifestyle Screens
      • Posé
      • Flex
      • StanbyME
      • StanbyME Go
    • Wireless Earbuds
      • All Earbuds
      • TONE Free
      • TONE Free Fit
      • Noise Cancelling Earbuds​
      • UVnano Earbuds
      • Sports Earbuds
    • Speakers
      • All Speakers
      • XBOOM
      • XBOOM Go
      • XBOOM 360
      • Soundbars
      • Portable Speakers​
      • Gaming Speakers
      • Party Speakers
      • Hi Fi Systems
    • Projectors
    • Video
      • BLU-RAY & DVD Players
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
    • Save on LG SC9S, LG OLED Evo C3 TV
      Save on LG
      SC9S when you
      purchase select
      LG OLED evo
      C3 TV

    • ALL-NEW LG OLED
      ALL-NEW LG OLED

    • LG StanbyME
      LG StanbyME

    • Refrigerators
      • All Refrigerators
      • Counter-Depth MAX™
      • French Door
      • Bottom Freezer
      • Top Freezer
      • Side-by-Side
      • One Door
    • Cooking Appliances
      • All Cooking Appliances
      • Ranges
      • Wall Ovens
      • Cooktops
      • Microwave Ovens
      • Hoods
    • Dishwashers
      • Front Control
      • Top Control
    • LG STUDIO
      • Kitchen
      • Laundry
    • Laundry
      • All Laundry
      • Washers
      • Dryers
      • WashTower™
      • Washer Dryer Combos
      • Styler®
    • Vacuum Cleaners
    • Appliance Accessories
      • Kitchen Accessories
      • Laundry Accessories
    • Featured Pages
      • LG Home Appliances
      • Discover the LG WashTower™
      • Discover LG Styler®
      • Discover AI DD™
      • Discover LG Studio®
      • Discover LG TWINWash™
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
    • Buy More Save More on select LG appliances, Black Friday
      Buy More Save
      More on select
      LG appliances.

    • 25% more space
      25% more space

    • Discover Anna Olson Recipes
      Discover Anna Olson Recipes

    • Heating and Cooling
      • Residential Solutions
      • Mini Splits & Heat Pumps
      • Portable Air Conditioners
      • Window Air Conditioners
    • Air Purifier
      • Air Purifier
    • Dehumidifier
      • Dehumidifier
    • Featured Pages
      • Discover LG’s Dual Inverter Compressor™ Technology
      • Discover Single Zone Air Solutions
      • Discover Multi Zone Air Solutions
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
    • Care for Where You Live
      Care for Where You Live

    • Multi-Zone Solutions
      Multi-Zone Solutions

    • Monitors
      • All Monitors
      • Gaming
      • UltraWide
      • UHD 4K & 5K
      • FHD & QHD
      • Ergo Monitors
      • Smart Monitors
    • Laptops
      • All Laptops
      • LG gram
      • LG gram 2-in-1
    • Computer Accessories
      • LG gram +view
    • Product Finder
      • Monitor
      • Laptop
    • Featured Pages
      • Why LG UltraGear™
      • Why LG gram
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
    • NEW LG UltraGear™  Monitors
      Get Ahead of the Curve with UltraGear OLED Monitors

  • Support
    • Product support
      • Warranty information
      • Product registration
      • Manuals & Softwares
      • Troubleshoot
      • In-warranty repair
      • Out of warranty repair
      • Extended Warranty
      • Find my model & Serial number
      • LG authorized service center
      • Find a service center
    • Order support
      • Track my order
      • Frequently asked questions
      • LG Installation Services
    • Additional support
      • Buy parts and accessories
      • Water & Air filter finder
      • Announcements
      • ThinQ
      • LG ThinQ with voice assistant
      • Sign language support
      • Live remote service appointment
      • Don’t get caught overpaying!
      • Need an unlock code?
    • Contact us
    • Better business bureau
  • Business
  • Search
  • MyLG
    Welcome!
    • My LG
    • My Account
    • Register a Product
    • My Orders
    • Sign Out
    • Sign In / Join Us
    • Register a Product
    • Member Benefits
    • Track My Order
  • Cart
    • English
    • French
  • Business
LG logo (Life's Good)
  • Sign In
  • MyLG
  • Cart
      • Shop the Latest
      • All Promotions
      Save on LG SC9S, LG OLED Evo C3 TV
      Save on LG
      SC9S when you
      purchase select
      LG OLED evo
      C3 TV

      LG Black Friday Promotion
      Unbox LG’s greatest gifts!

      Savings you won't
      want to miss!

      Buy More Save More on select LG appliances, Black Friday
      Buy More Save
      More on select
      LG appliances.

      Free shipping is now available on LG Canada Brand Store
      Life’s Good with Free Shipping.

      Free shipping on select
      Laptops, Monitors, Home
      Entertainment and Home
      Appliance products.

      • TV & Soundbars
        • All TV & Soundbars
        • OLED evo
        • OLED
        • QNED
        • NanoCell
        • Ultra Big TVs
        • 4K UHD TVs
        • TV Accessory
        • Soundbars
      • Lifestyle Screens
        • Posé
        • Flex
        • StanbyME
        • StanbyME Go
      • Wireless Earbuds
        • All Earbuds
        • TONE Free
        • TONE Free Fit
        • Noise Cancelling Earbuds​
        • UVnano Earbuds
        • Sports Earbuds
      • Speakers
        • All Speakers
        • XBOOM
        • XBOOM Go
        • XBOOM 360
        • Soundbars
        • Portable Speakers​
        • Gaming Speakers
        • Party Speakers
        • Hi Fi Systems
    • Projectors
      • Video
        • BLU-RAY & DVD Players
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
      Save on LG SC9S, LG OLED Evo C3 TV
      Save on LG
      SC9S when you
      purchase select
      LG OLED evo
      C3 TV

      ALL-NEW LG OLED
      ALL-NEW LG OLED

      LG StanbyME
      LG StanbyME

      • Refrigerators
        • All Refrigerators
        • Counter-Depth MAX™
        • French Door
        • Bottom Freezer
        • Top Freezer
        • Side-by-Side
        • One Door
      • Cooking Appliances
        • All Cooking Appliances
        • Ranges
        • Wall Ovens
        • Cooktops
        • Microwave Ovens
        • Hoods
      • Dishwashers
        • Front Control
        • Top Control
      • LG STUDIO
        • Kitchen
        • Laundry
      • Laundry
        • All Laundry
        • Washers
        • Dryers
        • WashTower™
        • Washer Dryer Combos
        • Styler®
    • Vacuum Cleaners
      • Appliance Accessories
        • Kitchen Accessories
        • Laundry Accessories
      • Featured Pages
        • LG Home Appliances
        • Discover the LG WashTower™
        • Discover LG Styler®
        • Discover AI DD™
        • Discover LG Studio®
        • Discover LG TWINWash™
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
      Buy More Save More on select LG appliances, Black Friday
      Buy More Save
      More on select
      LG appliances.

      25% more space
      25% more space

      Discover Anna Olson Recipes
      Discover Anna Olson Recipes

      • Heating and Cooling
        • Residential Solutions
        • Mini Splits & Heat Pumps
        • Portable Air Conditioners
        • Window Air Conditioners
      • Air Purifier
        • Air Purifier
      • Dehumidifier
        • Dehumidifier
      • Featured Pages
        • Discover LG’s Dual Inverter Compressor™ Technology
        • Discover Single Zone Air Solutions
        • Discover Multi Zone Air Solutions
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
      Care for Where You Live
      Care for Where You Live

      Multi-Zone Solutions
      Multi-Zone Solutions

      • Monitors
        • All Monitors
        • Gaming
        • UltraWide
        • UHD 4K & 5K
        • FHD & QHD
        • Ergo Monitors
        • Smart Monitors
      • Laptops
        • All Laptops
        • LG gram
        • LG gram 2-in-1
      • Computer Accessories
        • LG gram +view
      • Product Finder
        • Monitor
        • Laptop
      • Featured Pages
        • Why LG UltraGear™
        • Why LG gram
    • LG Experience
      • LG Sustainable Living
      • LG Experiencing Entertainment
      • Connected at Home
      • UltraGear Level UP
      • LG Innovation Stories
      NEW LG UltraGear™  Monitors
      Get Ahead of the Curve with UltraGear OLED Monitors

    • Support
      • Product support
        • Warranty information
        • Product registration
        • Manuals & Softwares
        • Troubleshoot
        • In-warranty repair
        • Out of warranty repair
        • Extended Warranty
        • Find my model & Serial number
        • LG authorized service center
        • Find a service center
      • Order support
        • Track my order
        • Frequently asked questions
        • LG Installation Services
      • Additional support
        • Buy parts and accessories
        • Water & Air filter finder
        • Announcements
        • ThinQ
        • LG ThinQ with voice assistant
        • Sign language support
        • Live remote service appointment
        • Don’t get caught overpaying!
        • Need an unlock code?
    • Contact us
    • Better business bureau
  • Business
  • Sign In
    • Welcome!
      My LG
      • My Account
      • Register a Product
      • My Orders
      • Member Benefits
  • Sign Out
  1. Home
  2. Support
  3. Troubleshoot

 

 

 

 

Select Ctrl+V to paste.

Article feedback

Please fill out the required field.
Please fill out the required field.
Please fill out the required field.

0 / 500 Characters

Please fill out the required field.
Thank you for your feedback!

Product Register

    Product Registration Failed

      Return to results

      Select Ctrl+V to paste.

      LG TV, Computers, Appliances and Mobile Phones. Life's about more than having the latest technology. It’s about the experiences technology creates. From TVs and refrigerators to cell phones and computer monitors, LG Canada delivers home electronics that let you embrace life and prepare you for its greatest moments. LG Electronics Canada designs products that are intuitive, responsive and more eco-friendly, so you can spend wisely, be more productive and reduce the impact on the world around you. We’re committed to providing home electronics that work best for the way you live and to keeping you updated with the latest technological advances. After all, life’s better when you’re prepared.

      • Shop
        • Shop the Latest
        • All Promotions
      • TV/Audio/Video
        • TV & Soundbars
        • Lifestyle Screens
        • Wireless Earbuds
        • Speakers
        • Projectors
        • Video
      • Appliances
        • Explore Appliances
        • Refrigerators
        • Cooking Appliances
        • Dishwashers
        • LG STUDIO
        • Laundry
        • Vacuum Cleaners
        • Appliance Accessories
      • Air Solutions
        • Heating and Cooling
        • Dehumidifier
      • Computing
        • Monitors
        • Laptops
        • Computer Accessories
        • Product Finder
      • Support
        • Warranty information
        • Product registration
        • Manuals & Softwares
        • Troubleshoot
        • Glossary
        • Contact us
        • My LG
        • Need an unlock code?
        • LG authorized service center
        • LG Installation Services
      • About LG
        • Our Brand
        • Careers
        • Press Media
      • Shop
        • Shop the Latest
        • All Promotions
        TV/Audio/Video
        • TV & Soundbars
        • Lifestyle Screens
        • Wireless Earbuds
        • Speakers
        • Projectors
        • Video
      • Appliances
        • Explore Appliances
        • Refrigerators
        • Cooking Appliances
        • Dishwashers
        • LG STUDIO
        • Laundry
        • Vacuum Cleaners
        • Appliance Accessories
      • Air Solutions
        • Heating and Cooling
        • Dehumidifier
        Computing
        • Monitors
        • Laptops
        • Computer Accessories
        • Product Finder
      • Support
        • Warranty information
        • Product registration
        • Manuals & Softwares
        • Troubleshoot
        • Glossary
        • Contact us
        • My LG
        • Need an unlock code?
        • LG authorized service center
        • LG Installation Services
        About LG
        • Our Brand
        • Careers
        • Press Media
      • Facebook
      • Twitter
      • Instagram
      • Youtube
      • Newsletter
      • Linkedin
      • Sitemap
      • LGE Service Terms of Use
      • Privacy Policy
      • Cookie Policy
      • Legal
      • Accessibility
      • Terms & Conditions of Purchase

      Copyright © 2009-2023 LG Electronics. All Rights Reserved

      This is LG Electronics' official homepage. If you want to connect to LG Corp., or other LG affiliates, please click (opens in a new tab)
      LG Jeong-Do Management Ethics Hotline (opens in a new tab)
      How may I help you ?
      • My LG
      • Product Registration
      • Product Support
      • Repair Request
      • Canada Feedback
      Contact Us