On-Screen Control Mac issues [monitor]
If the LG On-Screen Control app is not running properly on your Mac computer, please try the following steps to troubleshoot the issue.
If the app does not run when you attempt to start the On-Screen Control function, then make sure to check the system environment settings.
Important Notice!
A customer recently reported experiencing erratic behavior from OnScreen Control software (constantly crashing) after latest MAC OS upgrade to version no. 14.6.1 on his Apple M1 Pro MacBook computer.
Please note that we immediately escalated the issue with the factory engineers. Matter currently under investigation in the hope of a swift resolution.
Try this
To use On-Screen Control function in Mac, first proceed as shown in below figure.
- In the system environment setting, select [Security & Privacy].
- In the [Personal Data Protection] tab, select [Easy Use].
- Check [OnScreen Control] and [OSCMultiMonitor].
※ On Screen Control supports will differ by model.
If the LG On-Screen Control app is not running on your Mac, consider the following
- Check system requirements - Ensure that your Mac meets the system requirements for the LG On-Screen Control app. Verify the minimum macOS version and any other specifications mentioned in the app's documentation or official website.
- Reinstall the app - Uninstall the LG On-Screen Control app from your Mac by dragging it to the Trash or using the uninstaller provided with the app. Then, visit the official LG website and download the latest version of the app compatible with your Mac.
- Verify app compatibility - Confirm that the version of the LG On-Screen Control app you downloaded is compatible with your specific Mac model and macOS version. Some older versions of the app may not be compatible with the latest macOS updates.
- Check app permissions - Open the System Preferences on your Mac by clicking on the Apple menu in the top-left corner of the screen and selecting "System Preferences." Navigate to the "Security & Privacy" section and select the "Privacy" tab. Look for any relevant permissions related to the LG On-Screen Control app, such as Accessibility or Full Disk Access. Ensure that the necessary permissions are granted to the app.
- Restart your Mac - Sometimes, simply restarting your Mac can help resolve temporary software glitches. Restart your Mac and try launching the LG On-Screen Control app again.
CUSTOMER TESTIMONIAL - M1 Max + LG Ultrafine 5k Issues
I seem to be experiencing some compatibility woes. My 14" MacBook Pro M1 Max does not play well with the LG Ultrafine 5k display.
Devices plugged into the display's hub will ultimately fail and become unrecognized; the camera will ultimately fail; the speakers will ultimately fail.
The display panel itself works just fine, however. It's quite frustrating and I've had to resort to my 16" Intel MacBook Pro as my daily driver to get work complete until this issue is resolved.
Everything with the display works completely fine with the 16" Intel MacBook Pro. In fact, everything works completely fine with my 13" MacBook Pro M1 as well. All machines are running macOS Monterey.
Only the M1 Max machine doesn't work with the display.
I've tried pretty much everything I can think of at this point.
The LG Ultrafine 5k works just fine. It behaves like a champ on two other machines across both Intel and Apple silicon.
Without a doubt, this is either a compatibility issue with the M1 Max machines or a specific hardware failure with my 14" MacBook Pro.
Source:
Apple discussions website
This guide was created for all flat panel monitor display models featuring an ergonomic stand. Images or content presented herein may differ from your product.
