Freezing application [television]

Freezing application

If you encounter an app freezing on screen or error while running the app, it may indicate a network connection issue. Poor or unstable internet connectivity can cause apps to freeze. Ensure your TV is connected to a stable internet connection, and consider using a wired Ethernet connection if possible.
First, examine the cable connection between the TV and the Internet router. If the problem persists, check the network connection status by stage in the TV settings menu. Try connecting to another network (e.g., tethering/hotspot) and check for any errors.

Cause and Symptoms

• Poor or unstable internet connectivity can cause apps to freeze. Ensure your TV is connected to a stable internet connection, and consider using a wired Ethernet connection if possible.
• Some applications may accumulate cache and data over time, which can lead to performance issues. In your TV's settings, look for the option to clear cache and data for specific apps.

Try this

Is your TV connected to the network?

➔ Select [Connection] in the TV Settings menu and verify if the network connection status is displayed as [Connected to the Internet].

Is your network displayed as [Connected to the Internet], but you are still unable to access the Internet?

➔ Go to [Settings] to check the network connectivity by stage.

As mentioned earlier, go to the [Connection] menu and select either [Wired Network Connection] or [Wireless Network Connection] and then [Wi-Fi Advanced Settings].
You will be directed to the screen where you can view the network connectivity status by stage.

Have you checked the network status by stage?

➔ Check if there is any [X] mark between stage icons on the Network Connection Status screen.

Have you cleared the cache and data?

➔ Cache files consume storage space and cause screen freezing, glitches, and other issues. To avoid this issue, clear any corrupted or accumulated obsolete cache on your LG TV. Also, if the screen freezes while using certain apps, such as Netflix, then, in order to continue watching, you must clear the Netflix cache on your LG Smart TV.

Clearing TV Web Browser Cache

For instructions on Clearing Cache on LG Smart TV, simply access the Web Browser app from the launcher bar on the HOME page, click the kebob menu at the top right of the screen and select Settings from the drop-down menu. In Settings, scroll all the way down to the bottom and locate the Clear Browsing Data option where users can choose to delete Cookies only, Clear all Browsing History or both by clicking the appropriate buttons as demonstrated in below screenshot.

Make sure your TV's firmware is updated to very latest version

➔ Issues can arise when an app is updated, but the TV’s firmware is not updated.

• For WebOS 5.0 and higher go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [SOFTWARE UPDATE].
• For WebOS 3.0 through 4.5, go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [ABOUT THIS TV] > [CHECK FOR UPDATES].
• If an update is available, select [DOWNLOAD and INSTALL].

This guide was created for all Home Entertainment Flat Panel Display Television models. Images or content presented herein may differ from your product.