Freezing application
If you encounter an app freezing on screen or error while running the app, it may indicate a network connection issue. Poor or unstable internet connectivity can cause apps to freeze. Ensure your TV is connected to a stable internet connection, and consider using a wired Ethernet connection if possible.
First, examine the cable connection between the TV and the Internet router. If the problem persists, check the network connection status by stage in the TV settings menu.
Try connecting to another network (e.g., tethering/hotspot) and check for any errors.
Cause and Symptoms
- Poor or unstable internet connectivity can cause apps to freeze. Ensure your TV is connected to a stable internet connection, and consider using a wired Ethernet connection if possible.
- Some applications may accumulate cache and data over time, which can lead to performance issues. In your TV's settings, look for the option to clear cache and data for specific apps.
Try this
Is your TV connected to the network?
➔ Select [Connection] in the TV Settings menu and verify if the network connection status
is displayed as [Connected to the Internet].
Verifying the TV’s network connection
- Turn on the TV and press the [Settings] button on your TV remote.
- Select [All Settings] in the [Settings] menu.
- Select [Connection] and verify if the [Wired Network Connection] or [Wireless Network Connection] is displayed as [Connected to the Internet].
If it is [Not Connected], establish the network connection again.
Is your network displayed as [Connected to the Internet], but you are still unable to access
the Internet?
➔ Go to [Settings] to check the network connectivity by stage.
As mentioned earlier, go to the [Connection] menu and select either [Wired Network Connection] or [Wireless
Network Connection] and then [Wi-Fi Advanced Settings].
You will be directed to the screen where you can view the network connectivity status by stage.
Have you checked the network status by stage?
➔ Check if there is any [X] mark between stage icons on the Network Connection Status
screen.
Checking the network status by stage
- The icons on the screen correspond to [TV], [Gateway], [DNS], and [Internet] (from left to right).
If all stages have no issues, all the icons are connected via a green line.
- If there is an [X] mark between [TV] and [Gateway], then check the cable connection between your TV and router.
If there are no issues, restart the cable modem and then router in the specified order, and initialize them.
After the initialization, turn off your TV, turn it back on, and connect it to the network again.
- If there is no problem with your [TV], but you see an [X] mark between [Gateway] and [DNS] or [Internet],
unplug your router and then cable modem, wait for 10 seconds or more, and then plug them again.
Press the [Reset] button on your router and cable modem to initialize them.
If the problem persists, contact your Internet service provider.
Have you cleared the cache and data?
➔ Cache files consume storage space and cause screen freezing, glitches, and other issues. To avoid this issue, clear any corrupted or accumulated obsolete cache on your LG TV. Also, if the screen freezes while using certain apps, such as Netflix, then, in order to continue watching, you must clear the Netflix cache on your LG Smart TV.
Clearing TV Web Browser Cache
For instructions on Clearing Cache on LG Smart TV, simply access the Web Browser app from the launcher bar on the HOME page, click the kebob menu at the top right of the screen and select Settings from the drop-down menu. In Settings, scroll all the way down to the bottom and locate the Clear Browsing Data option where users can choose to delete Cookies only, Clear all Browsing History or both by clicking the appropriate buttons as demonstrated in below screenshot.
Uninstall and Reinstall Application to Clear Cache
For WebOS 5.0 and higher
- Press the Home button on the remote.
- Select Edit Apps List on the home screen.
- Now, select the app in question and the multiple edit options will appear.
- Choose remove to delete the app and reinstall it.
For WebOS 5.0 or earlier
- Press the Home button on the remote.
- Move the pointer to the app you want to remove, and press and hold [OK] button on the remote control.
- Click on the [X] button on the top and click [Yes] to the message asking if you want to delete the app.
Note
Only clear cache option on the App is applicable on Android TV's.
If customers wish to clear cache on the App of their LG Smart TV, it is advisable to install and reinstall the app to refresh and clear the cache of their App.
Make sure your TV's firmware is updated to very latest version
➔ Issues can arise when an app is updated, but the TV’s firmware is not updated.
- For WebOS 5.0 and higher go to [SETTINGS] > [ALL SETTINGS] > [SUPPORT] > [SOFTWARE UPDATE].
- For WebOS 3.0 through 4.5, go to [SETTINGS] > [ALL SETTINGS] > [GENERAL] > [ABOUT THIS TV] > [CHECK FOR UPDATES].
- If an update is available, select [DOWNLOAD and INSTALL].
Note
Toggle on [Allow Automatic Updates] if you wish to have the TV automatically update when new firmware is released.
This guide was created for all Home Entertainment Flat Panel Display Television models. Images or content presented herein may differ from your product.
