If your LG refrigerator is not cooling properly or does not seem cold enough, there is a range of possible reasons this could happen.
In this video we will address them all, with 15 troubleshooting questions.
Was the refrigerator installed within the last 24 hours?
If so, the unit must be allowed at least 24 hours for the internal temperature to stabilize.
Also, if the refrigerator was filled with food and drink when installed, it will require longer than 24 hours.
Is there a refrigerator error code on the display panel?
This could indicate problems with frost buildup or other issues.
Find out the code signification at LG.com/ca_en/support or watch our refrigerator error code troubleshooting videos linked in the description.
Were hot food items recently added to the refrigerator?
Adding hot food to the compartment will temporarily warm the unit, requiring it to run longer to bring the temperature back down.
Adding many food items at once can have the same effect.
Are the refrigerator doors being opened too frequently?
The unit will not be able to maintain a stable temperature regardless of the setting if the doors are opened too frequently.
Are the frozen items frozen solid or are they softened or fully thawed?
If the frozen items are hard, note that the refrigerator goes through an auto defrost cycle as part of normal performance to prevent ice or frost buildup.
The defrost cycle causes the temperature to rise, and the compressor does not run.
Once defrosting is complete the refrigerator returns to normal temperature.
What are the refrigerator temperature controls set to?
The recommended temperature settings are 37 degrees Fahrenheit for the refrigerator, and 0 degrees Fahrenheit for the freezer.
If additional cooling is required, lower the temperature a few degrees.
Unplug the refrigerator or turn off the circuit breaker for at least 10 seconds.
Then plug the power cord back into the outlet or turn the circuit breaker back on.
Are there food items obstructing the air vents inside the refrigerator?
Too much food or food placed in front of the vents can block the air and disturb cold air circulation.
Rearrange the food to ensure good airflow.
Is there any section of the refrigerator or freezer door that has a slight gap where the gasket makes the seal?
Make sure all sides of the door are closed without any gaps, and that no food items are keeping the door from closing fully.
Are the door gaskets dirty or compressed anywhere?
If so, use only warm water and mild detergent to clean the gasket, and gently pull out any compressed part.
If the gasket has any wrinkles, it can be straightened by blowing hot air from a hair dryer into the creases.
Is there enough distance between the refrigerator and the wall?
There should be at least two inches between the back of the refrigerator and the wall for efficient air circulation.
Is the condenser cover panel on the back bottom of the refrigerator dusty?
Dust can block the holes in the panel, reducing the ventilation efficiency of the condenser.
Use a vacuum cleaner with a brush or crevice attachment to clean the condenser cover and vents.
Do not remove the panel.
Are the refrigerator doors level and aligned correctly?
Doors that are not can create problems with gasket sealing.
Refer to the owner’s manual, or watch our video on leveling an LG refrigerator linked in the description.
Is the refrigerator tilted slightly toward the back?
If it is not, this can affect the gasket seal, causing the doors to have slight gaps.
Adjust the leveling feet at the bottom front of the refrigerator to tilt the unit slightly toward the back.
Do you see zero as the refrigerator temperature and FF as the freezer temperature in the display?
This can happen if the demo mode has been activated.
To deactivate the demo mode on models from 2019 to the present, press the refrigerator and ice plus key simultaneously, then while holding the refrigerator button, tap the ice plus key three times.
For models from 2018 and prior, press and hold the refrigerator and ice plus keys simultaneously for five seconds.
Lastly, is the thin metal flap connected to the left door folded out when the left door is open?
This flap is what the right door presses against to create a seal.
At the top of the flap is a small plastic piece that fits into a track at the top middle of both doors.
Make sure both doors are aligned at the top, or slightly increase the height of the left door so that the flap contacts the track and closes properly.
If you require any further assistance please visit https://www.lg.com/ca_en/support
If your refrigerator is UNDER WARRANTY you can request online service at the following link: WARRANTY
If your refrigerator is OUT OF WARRANTY you can request online service at the following link: FLAT RATE
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