JavaScript appears to be disabled in your browser. Please enable JavaScript to ensure you get the most out of the LG site, products, and services.

Skip to Content Skip to Accessibility Help

Cable/Satellite set-top-box remote control won’t work at night time.

Troubleshooting

TV/Audio/Video

12/08/2023

Cable/Satellite set-top-box remote control won’t work at night time.

Some set-top-box infrared sensors have very low sensitivity to light.
While the remote controller works well during daytime it fails to operate at night time.
Is customer television’s Energy Savings set to AUTO? Advise customer to disable feature.
If set-top-box is lined up with front of television, ask customer to push it a bit farther back.
The light being emitted from the television is blinding the infrared sensor and interfering with it.
Have customer put some distance between their set-top-box and the television.

Need immediate help?

Pleasecontact usdirectly so that we may better assist in solving your issue or request a repair serviceIn-WarrantyorOut-of-Warranty.

Not a Canadian resident? Please clickhere.

Dear Customer

To those customers who, over the past few years, shared their valuable insight, constructive criticism, praise for the information provided, knowledge and the product, a sincere heartfelt LG CareQ THANK YOU for having allowed us to improve content so that we can better assist other customers moving forward.

Article feedback

* Required Fields

1. Was this information helpful? *

Yes

No

Please fill out the required field.

2. How can we improve this article? *

0 / 500 Characters

Please fill out the required field.

Thank you for your feedback!

Return to results