Sound bar slowing down Wi-Fi

Sound bar slowing down Wi-Fi in the vicinity Customers have recently been reporting that their sound bar, when turned on, slows down the Wi-Fi in the vicinity, meaning the Wi-Fi signal strength drops tremendously around the television. Cause and Symptoms The connection between the sound bar and the wireless active sub-woofer consists of pairing one to another which is Bluetooth technology. Bluetooth operates in the 2.4GHz and 5GHz frequency range same as Wi-Fi designed for greater distance coverage. The reason for Bluetooth connectivity is the added frequency-hopping technology less prone to interference. The downside to it is the monopolizing of the wi-fi signal strength in the vicinity of the home entertainment system.Customers claim the moment sound bar and TV are turned on, the wi-fi signal strength around drops from about 600mbps down to approximately 0.2~5mbps. It appears the Bluetooth frequency hopping is causing the sudden drastic drop in signal strength. Try this If customer’s home network router is dual band, have all devices other than the sound bar connect to the 5GHz network and keep sound bar running off the 2.4GHz Network. If customer’s home network router is 2.4GHz only, have customer change the router’s transmission channel from 11 down to 1 or any other channels in between which would be less used, therefore less prone to interference. The factory engineers recommend setting channel to 44 or 48 and channel bandwidth to 20MHz or 40Mhz as they inform us LG sound bars do not venture within those parameters. Asus Router Wi-Fi Settings Example ( 192.168.1.1) * Last course of action, avoid running too many wireless devices around home entertainment center when TV and Sound Bar are operational. Third party Internet sites such as “What’s a byte” recommend 5 ways to solve this problem: Disable Bluetooth When You’re Not Using It Change the Wi-Fi Channel Use a Different Wireless Protocol Move Your Router Note A customer claimed that moving the router away from the sound bar helped fix the issue. Enable/Disable Wireless Routers Bluetooth Coexistence Option Note If the issue persists after following the given tips please feel free to contact LG customer support. Need further assistance? If you need further assistance, please contact us via E-mail, chat or telephone calls. You can easily find our contact information from our website. Go to [Support] [Contact LG Canada] menu and choose from [E-mail / Chat / Telephone] to ask us more questions!You can also request for a service visit from [Request a Repair] menu and get your appliances checked by our technicians. User Manual and Softwares Contact an LG Representative Online In warranty Repair Service Request Online Out of warranty Flat Rate Program Repair Service Request This content is made for informational purposes only and may contain images and information that are different from the product you purchased.

Sound bar slowing down Wi-Fi

Sound bar slowing down Wi-Fi in the vicinity

Cause and Symptoms

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Third party Internet sites such as “What’s a byte” recommend 5 ways to solve this problem:

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