Bluetooth Earbuds troubleshooting

Troubleshoooting Bluetooth Earbuds

If you experience any of the following symptoms while using the product, make sure to recheck it. It may not be a malfunction.

Symptom	Cause and Solution
The power does not turn on	Check the battery level and charge it.
If unable to make a call with earbuds	If the mobile phone does not support headset and hands-free functions, you cannot use the calling features. Check the battery level and charge it.
If unable to register earbuds to mobile phone	Check whether earbuds are turned on. Check if the earbuds have entered the search mode. - While the earbuds are inserted in the charging case, press and hold the touch pad on the left or right earbud for 3 to 5 seconds to switch to the search mode.
If you replaced the earbuds or there is a problem with the operation (Factory reset)	While the earbuds are inserted in the charging case, press and hold the touch pad on the left or right earbud for 10 seconds or more. - The battery status indicator of the charging case flashes red and the initialization to the factory status is carried out. After initialization to the factory status, reconnect the earbuds.

Earbuds not producing sound when connected to computer(Windows 10/11)

Restart the Windows Audio service. It is the service in Windows 11 that handles everything audio-related. So, try the steps below to see if they assist you solve your PC's sound output issues.

1. Open the Run window by pressing "Windows + R" on your keyboard. Next, enter services.msc after typing it. The Services window will open as a result.
   
   
2. Scroll down and search for "Windows Audio" here. To access Windows Audio Properties, double-click. Change the Startup type to "Automatic" in the pop-up box that now displays, then click the "Start" button. Click Apply -> OK to continue. Restart your computer after that to see if the sound problem has been resolved.
   
   

Customers have reported issues pertaining to ONLY one side working (no audio in one side).

“I can only get one earbud to work, the other one does not work at all. Any suggestions?”

“This worked for my FN6’s when the left earphone stopped working. The app showed it as disconnected and blue light did not come on when it was put in the case. Try taking both earphones out of the case and leave the lid open to let the batteries totally discharge (I left mine for an entire day to be certain). Then simply put them back in the case shut the lid and put it on charge again until fully charged. After this both blue lights illuminated in the case and both earphones worked normally again."

Check the software it comes with. Maybe customer turned off the volume to that side.

Take the earbuds out then put them back into the case separately. Check whether indicator light turns on when a single earbud inserted into case. If the indicator light is off, the earbud’s charging contacts are contaminated. Please clean them before placing them in the charging case again.

After taking both earbuds out, put them back in the charging case and close the cover. Reopen the cover after 15 seconds, take earbuds out and try them again.

Regrettably, if above tips do not resolve the issue, it would appear as if something wrong with this unresponsive LG TONE Free Bluetooth ® Wireless Stereo Earbud featuring UVnano Charging Case and Meridian Audio. More than likely a defective product. Please contact an LG representative for proper course of action in resolving this situation.