Clearing Cache [television]

Clearing the cache on your LG TV can improve your viewing experience by removing temporary data that apps use to improve performance. Over time, this cache can cause slow loading times or freezing.

Note

Unlike Smart Phones whereas users can clear cache on most any individual application installed on their phone, LG Smart Televisions, regrettably, do not feature such privilege. Clearing Cache on an LG Smart TV can only be executed from the Web Browser application for the entire cache in memory.
Upon opening the TV Web Browser you will be greeted by the following pop up messages. These pop ups are normal and only serve to offer you a better experience when browsing. The first is intended for software engineers overseas to improve TV web browsing while the second is meant to block pop-up ads.
Only newer model of LG Smart TV has a Clear Cache feature on their Web Browser Settings.
There are some netcast model or old model of LG Smart TV that are not supported by Clear Cache option.
Check the model of your LG Smart TV and if noticed that it doesn't have Clear Cache option in Web Browser Settings means that it is unsupported.

Steps to Clear Browsing Data Using the LG TV Web Browser

Simply access the Web Browser app from the launcher bar on the HOME page, click the kebob menu at the top right of the screen and select Settings from the drop-down menu. In Settings, scroll all the way down to the bottom and locate the Clear Browsing Data option where users can choose to delete Cookies only, Clear all Browsing History or both by clicking the appropriate buttons as demonstrated in below screenshots.

Open the Web Browser from your Home screen
Click the menu button on the top right corner and select Settings
Scroll all the way down to the bottom and locate the Clear Browsing Data option
Choose Clear Cookies, Clear All Browsing Data buttons or both then Exit web browser.

Note

Some customers have reported that despite having carefully followed above instructions, they were still unable to load a particular streaming service (i.e. 9Now) to their LG Smart TV. Regrettably, LG Electronics Canada is not privy to any information pertaining to applications outside its borders and therefore cannot provide requested support.

Streaming application services are best viewed on an LG Smart TV when the app is made available from the LG Content Store as the bulk of the required memory to run the app is handled by the service provider’s servers and not the television. Should there be a streaming service you wished added to your LG television, we invite you to consult with your LG subsidiary by clicking this directory list and contact LG to request your Digital Team explore a partnership with the service provider.

Thank you for your understanding.

Smart TV “Out of Memory” error message

Unlike laptop PC featuring multi gigabytes of memory, Smart TV are not that well-endowed offering limited on-board memory in processing video signal appearing on screen. It may happen from time to time that a message to that effect appears on screen whenever streaming from the Internet or any of the Premium Content services. Rectifying situation is easily executed through the following steps.

To optimize your television’s Internal Memory Storage, please follow the instructions listed under troubleshooting.

Note Now, there have been instances whereas some customers required lots MORE memory storage than what the troubleshooting could free up. If that is your situation, the quick simple FIX is to insert a USB memory peripheral (preferably blank & formatted) into any of your television’s USB ports. The device will kick in as external memory storage and take over the moment the internal memory capacity has been exhausted.

NoteWe recommend using only USB storage devices with a capacity of 32 GB or less. We recommend using only USB hard drives with a capacity of 2 TB or less. If you encounter an error while connecting a USB hard drive with a dedicated power supply, unplug the power cord and then plug it in again.

As for the USB formatting options the choice is yours between FAT32 or NTFS. However, please be cognizant that NTFS formatting manages storage space more efficiently while read & write speed are much faster.

Note To alleviate and possibly limit these “Insufficient Memory” problematic issues, please rely on applications found in the LG Content Store instead of running them via the Web Browser. Content Store applications are designed to stream content directly from the service provider media player therefore requiring less buffering memory and resources from the television. If the application cannot be found in the Content Store, your only best ally left is a substantially great capacity memory USB device connected to your television. You may also consider checking a related article entitled Smart TV “Out of Memory” error message.