Error Messages [washer]

Before 2024, laundry appliances featuring an LCD display window in the control panel were limited in real estate to provide essential key information to customers in case of malfunction. Any type of erratic washer behavior was provided a two or three alphanumeric character code to identify a specific issue listed in the owner manual along with explanation and possible troubleshooting tips.

Since 2024, newer LG models have now been upgraded with a more expanded Control Panel Display Window that allows for scrolling information, thus moving away from Error Codes and now providing customers with full-length Error messages and brief instructions to resolve the issue.

Should a washing machine problem be detected, the cycle operation will cease its course and the washer will provide customers an error message appearing in the Dial display window.

Status Display- The display shows the settings, estimated time remaining, options, and status messages.
Door Lock Indicator- This indicator lights up when the cycle starts and the door is locked. The indicator light stays on until the cycle is paused, stopped or has finished.
Wi-Fi Indicator- This indicator lights up when the product is connected to a home Wi-Fi network.
Remote Start Indicator- This indicator lights up when the Remote Start feature is activated.
Control Lock Indicator- This indicator lights up when the Control Lock feature is activated.

Error Messages

Error Code Chart
Problem	Possible Cause & Solution
Door open	The door is opened. Open and close the door again. If the message keeps appearing, unplug the power cord and call for service.
Door unlocked	The door is not secured. Check for objects around the door and door seal. If the message keeps appearing, unplug the power cord and call for service.
Water supply	Water supply faucets are not fully open. Make sure that the water faucets are fully open. Water inlet hoses are kinked, pinched, or crushed. Water inlet hoses are kinked, pinched, or crushed. Make sure that the hoses are not kinked, pinched or crushed behind or under the washer. Be careful when moving the washer during cleaning or maintenance. Water inlet filters are clogged. Clean the inlet filters. Water supply pressure to faucet or house is too low. Check another faucet in the house to make sure that household water pressure is adequate and flow is not restricted. Disconnect the water inlet hoses from the washer and run a few gallons of water through the hoses to flush out any dirt. If flow is too low, contact a plumber to have the water supply lines repaired. Water supply connected with leak-limiting hoses. The use of hoses designed to limit leaks is not recommended. Leak limiting hoses can trip falsely and prevent the washer from filling.
Drainage	Drain hose is kinked, pinched, or clogged. Make sure that the drain hose is free of clogs or kinks and is not pinched behind or under the washer. The end of the drain hose is more than 96 inches (2.4 m) above the bottom of the washer Move the end of the drain hose so that it is lower than 96 inches (2.4 m). For best performance, the end of the drain hose should be no higher than 66 inches (168 cm)
Unbalance	The load is too small. Add additional items to allow the washer to balance the load. Heavy articles are mixed with lighter items. Always try to wash articles of somewhat similar weight to allow the washer to evenly distribute the weight of the load for spinning. The load is out of balance. Manually redistribute the load if articles have become tangled, preventing the automatic rebalancing from working properly
No water detected	The water level sensor is not working correctly. Close the water faucets, unplug the washer, and call for service.
Motor error	A motor error has occurred Allow the washer to stand for 30 minutes and then restart the cycle. If the error code is still displayed, call for service.
Water too high	Water level is too high due to a faulty water valve. Allow the washer to stand for 30 minutes and then restart the cycle.
No temp detected	Control error. Unplug the washer and wait 60 minutes. Reconnect power and try again.
Vibration sensor error	Vibration sensor is malfunctioning. Call for service.
Turbidity sensor error	Turbidity sensor is malfunctioning. Call for service.
Steam sensor error	The steam function did not work properly. Call for service.
Power failure	There was a power interruption or the power cord was not properly plugged in. Plug in the power cord or press the Start/Pause button to restart the cycle
Oversudsing	Too much detergent was used. Do not add more than the recommended amount of detergent. Too much sudsing detected. The washer will operate the suds reduction cycle for about 2 hours.
Voltage abnormality	Abnormal voltage detected. Unplug the power plug. If error recurs, call for service.

ezDispense Error Messages

Error Code Chart
Problem	Possible Cause & Solution
Check det. Tank	The amount of liquid detergent in the detergent reservoir did not decrease. After putting the detergent into the detergent reservoir, it was left for a long time and the detergent hardened. Clean the detergent reservoir thoroughly, fill it with liquid detergent, install it in the drawer, and run a wash cycle. If the error is displayed continuously, call for service.
No detergent	The automatic detergent injection function does not work properly. Call for service.
Check soft. Tank	The amount of fabric softener in the softener reservoir did not decrease. After putting the fabric softener into the softener reservoir, it was left for a long time and the fabric softener hardened. Clean the softener reservoir thoroughly, fill it with liquid fabric softener, install it in the drawer, and run a wash cycle. If the error is displayed continuously, call for service.
No softener	The automatic softener injection function does not work properly. Call for service.
ezDispenseTM error	The ezDispense did not work properly. Call for service.
Drawer open	The washer was operated without completely closing the drawer. The drawer was opened during the washer operation. Push the drawer completely closed. If the error is displayed continuously, call for service.

Last resort before calling for service repair

FACTORY RESET

In certain cases, a good number of above issues could have been erratically triggered by flea power trapped in the electronic circuitry of the washer and resolved without the need of a repairman dispatched to the domicile.

Flea power is residual static electricity that remains within an electronic device or appliance’s Printed Circuit Board even after it has been powered off, often causing erratic behavior from the device.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step in eliminating erroneous error codes that might have popped up in the control panel display window.

Turn the power off (if applicable). Unplug the appliance’s power cord from the wall outlet. Press and hold down the Start/Pause button for 10 seconds then release it.
Plug the power cord back in. Turn the washing machine ON. At this point, pending where the washer left off, you may consider running a Rinse + Spin cycle to empty the drum.

For any situation mentioned above, where we recommend that you call for repair service, please visit our In-Warranty Service Repair Request or, please consult our webpage offering Past the 1st Year of Warranty FLAT RATE repair service program designed to eliminate the guess work of an estimate.

IMPORTANT NOTE If your washing machine is more mature and produced a limited character error code in the control panel display window, please consult the other more relevant article titled “Error Codes – Washers” for signification and troubleshooting tips.

This guide was created for all front load washing machine models featuring this innovative DIAL + Full Touch Buttons & LCD+LED Display. Images or content herein shown may differ from your product.

Error Messages [washer]