Bluetooth streaming – Connection failure

Bluetooth Streaming Connection Failure

Failure to reconnect is often due to customer inadvertently exiting in a hurry without allowing device to fade out of Bluetooth mode or powering "off" normally. What usually ensues is the sound bar abruptly losing wireless signal while entering a state of limbo causing this error status to linger indefinitely.

Cause and Symptoms

Bluetooth connection is suddenly no longer working after numerous previous faithful automatic pairing with smartphone or other wireless device. Models that have been known to experience this symptom:

Try This

1. Ensure the sound bar function is set to BT mode and try connecting once more. Should this step fail, proceed to the next troubleshooting tip.

2. Unplug the sound bar from the wall AC outlet and wait about 10 seconds before re-plugging the electrical cord, powering "on" sound bar and trying to connect once again. Should this step fail as well, proceed to the next troubleshooting tip.

3. Locate your model number in below chart and follow respective RESET instructions. Moment display window message confirmed and sound bar has powered "off", power it "on" and try connecting once again.

Control Panel Examples

Issues Pairing Phone to Sound Bar via Bluetooth Connectivity

Bluetooth Pairing

1. Press the Bluetooth pair button “” on remote controller or sound bar panel. After a moment, “BT READY” appears in the status display window.

   ※ the second LED lights up in blue and blinks between the three LEDs. (S60Q/S40Q/QP5’s)

   
   
   Remote Control
   Sound Bar
   
2. User will see a list of connectable devices on his smartphone to choose from. Select customer’s sound bar model number.
3. When the product is connected to the smartphone via Bluetooth, you will see the status display change from “PAIRED” (Connected) → “Connected Bluetooth device name” → “BT”(Ready to use).

   ※ When the product is connected to the smartphone via Bluetooth, the blue LED stops blinking. (S60Q/S40Q/QP5’s).