Installer discusses repairs with customer in the kitchen
Extend your peace of mind with coverage and in‑home service—so your everyday stays effortless.
LG Flat Rate Pricing provides transparent, worry‑free service whenever you need it.
LG CareQ connects you to fast digital support and expert in‑home service.
At LG Canada, we believe in clear, stress-free service. Our Flat Rate pricing program offers one upfront cost for common repairs — covering time, labour, and parts — with no hidden fees or hourly charges. It’s a transparent approach that puts customers first.
Flat Rate service is available for a limited time after purchase and may vary by model or location. In remote areas, service availability may differ.
LG’s standard warranty covers most TVs, fridges, washers, dryers and appliances with 1-year parts and labour against defects, plus extended protection on parts. In-home service is available within service limits and excludes accidental damage, misuse or cosmetic issues.
For greater peace of mind, choose Extended Protection, adding 1, 2, or 4 years of extra coverage with genuine LG parts, authorized repairs, and hassle-free support across most of Canada.
LG CareQ is LG’s connected care experience, bringing support right to your phone. From app‑based help to expert in‑home repairs, CareQ provides dependable service that gives you confidence long after your purchase.
Why should I choose LG instead of other brands or retailer protection plans?
LG stands out for after sales support because we support you directly as the manufacturer, not through third parties. That means genuine LG parts, factory trained technicians, and our Flat Rate Repair program, which provides one clear upfront price for covered repairs. No post inspection surprises.
Many protection plans focus on power surge coverage but confirm repair pricing only after an inspection. With LG’s flat rate approach, costs are disclosed before repairs begin. Retailer plans may also rely on third party technicians and non OEM parts.
If you want reliable, predictable support after purchasing your LG appliance or TV, LG delivers peace of mind.
What after‑sales support can I expect from LG?
LG offers long‑term support designed to make repairs simpler and faster:
What is LG’s standard manufacturer’s warranty for electronics and appliances?
LG provides a 1-year parts and labour warranty on most consumer products (e.g., TVs, refrigerators, washers, dryers, soundbars) from the purchase date, covering defects in materials and workmanship under normal use. Certain components get longer parts-only coverage, such as 10 years on compressors in refrigerators, direct drive motors in washers, or inverter magnetrons in microwaves. In-home service is available within 150 km of an authorized LG service centre. Exclusions include accidental damage, misuse, cosmetic issues, or improper installation. Proof of purchase (bill of sale) and visible model/serial numbers are required. For full terms, see LG’s warranty details.
What is the LG Extended Protection Plan and how does it extend coverage?
The Extended Protection Plan offers additional extended warranty protection, adding 1, 2, or 4 years of premium protection on top of the standard warranty for major home appliances and home entertainment products (e.g., TVs, refrigerators, washers, dryers). It covers repairs using 100% genuine LG OEM parts and authorized technicians, with hassle-free-in home services across most of Canada (not available in British Columbia). Coverage follows the same terms as the standard warranty (mechanical/ electrical failures), providing peace of mind.
Does the LG Extended Protection Plan cover accidental damage?
No, the plan primarily covers repairs under the same terms as the standard warranty (defects and failures) without the inclusion of accidental damage from handling (e.g., drops, spills).
What is LG’s Flat Rate program, and how does it work for repairs?
LG’s Flat Rate program offers transparent, upfront pricing of common out-of-warranty repairs, covering time, labour, and genuine LG parts in a single fixed cost. There are no hourly rates, hidden fees or surprises. This option is available after your purchase, as a low cost solution that compliments extended warranty plans by making predictable repairs affordable when your warranty expires.
Is in-home service available under Extended Protection Plans or Flat Rate repairs?
Yes, hassle-free in-home service is a key benefit for most of Canada (within service areas; over 150 km may require drop-off/shipping). Certified technicians handle repairs directly at your home, aiming for one visit fixes with pre-ordered parts which are ideal for large appliances like fridges or washing machines.
How do I file a claim under Extended Protection or Flat Rate repairs?
Contact our support centre in the following ways:
Provide your proof of purchase, model/serial number, and issue details. A certified technician diagnoses, orders parts in advance and schedules in-home service where applicable. Repairs use genuine LG parts from Canadian warehouses for faster resolution. Claims are handled 365 days a year.
What is LG CareQ?
CareQ is LG’s connected care experience designed to support you beyond the warranty, combining digital assistance with expert in‑home service for confident ownership.
Why choose LG CareQ for service and repairs?
CareQ offers support backed by LG expertise, trusted technicians, and a consistent service experience designed to care for your LG products long after purchase.
Lineup of LG appliances including a French-door refrigerator, electric range, washing machine, and dryer, displayed in a modern setting with 2025 Consumer Reports “Best Brand” badges for each category shown below.
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