Dryer

*required

LG account
Q.
Do I need to create an account to purchase products from LG.COM?
  • First, you need two apps. Download the LG ThinQ & Google Home app from Google Play.

    How to Download LG ThinQ

     

    From your HOME screen, select GOOGLE PLAY app to launch the Google's Play Store where you can download LG ThinQ

    Search for LG ThinQ on the Play Store

    Choose the INSTALL button.

    Note: This app will download faster on a Wi-Fi connection.

    Once installed, select OPEN, follow the welcome prompts and select.

    Agree to the permissions prompt by selecting ALLOW ThinQ to access your location, make calls and save images.

    The app is now finally installed; the next step below is about how to start using the app.

    END

    Back Next Home

    Step 1

    Slide 1

    Sign-up using Google, Facebook, Amazon or create an account using your email and password.

    Step 1

    Slide 1

    Sign-up using Google, Facebook, Amazon or create an account using your email and password.

Order
Q.
How can I track my order?
A.
  • You can check the status of your order in the "My orders" section of the LG online shop. If you placed the order as a guest, you can track your order using the following link: Support > Order support > Track my order.

LG account
Q.
I have already created an LG account on a different LG website in another country. Can I use the same account for Canada?
A.
  • No, you will need to create a new LG account specifically for Canada. Additionally, you won't be able to use the same email address, as it is already associated with an existing LG account from a non-Canada website. In order to create a new LG account, you will need to either close any other accounts linked to this email address or use a different email address.

NOTE: You may call your product with device type or nickname that you set in LG ThinQ App.


Example: "Ok Google, talk to LG to turn on the dryer." Or "Ok Google, talk to LG to turn on the Laundry room dryer."

Check Remaining Cycle Time

  • "Ok Google, is my dryer running?”

  • "Ok Google, how much time is left on the dryer cycle"

  • "Ok Google, what cycle is the dryer on?"

     

Turn On/Off

  • "Ok Google, dry my clothes."

  • "Ok Google, start/stop the dryer"

*required

General FAQs

Q.
What is the difference between Direct Action (LG ThinQ) and Conversation Action (LG)?
A.
  • No, you do not have to create an account to purchase products from LG.COM. You can place the order as a guest. However, it is important to provide a valid email address as you will receive order confirmation as well as order updates via email.

Q.
Which LG appliances and TV work with Google Assistant?
A.
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