If you are experiencing Wi-Fi connection issues such as losing Wi-Fi connection in the middle of streaming content, Wi-Fi connection dropping intermittently or long delay for TV to get Wi-Fi connection after having been powered ON, this article is intended at resolving this unfortunate issue.
This particular article addresses customers who after having enjoyed Wi-Fi connection to their LG TV for quite some time, all of a sudden, find themselves in a position whereupon powering up their TV, they lose the Wi-Fi connection and this happens intermittently.
If this is a brand new television just installed for which you are experiencing difficulties connecting to the Internet, please consult the Help Library article explaining "How to diagnostic problematic Wi-Fi connection to TV"
Customers experiencing same Wi-Fi disconnecting issue with their ThinQ Appliances need to consult the more appropriate article content, titled “ThinQ appliance disconnecting from Wi-Fi” specifically designed to address home appliances.
First off, let’s get the basics out the way to ensure root cause is not from a peripheral device.
Some customers have questions why is this only happening to the TV and not to their mobile phones. A television is meant to be stationary while the phone moves around a lot. So, phones are prone to feature a much more robust (obviously more expensive) Wi-Fi signal reception chipset than those found in televisions. Televisions are also shielded to alleviate the spreading of Electromagnetic Interference towards the viewers.
The downside to a shielded TV is the fact it works at limiting emissions as much as limiting receiving radio signals, the reason TVs always required being hardwired to an antenna to receive broadcast TV signals. Also, take note that a television screen is much, much larger than that of a phone, a tablet or a personal computer. The bigger the screen, the more EMI shielding.
Features that, whenever enabled, for some obscure reason, have been known to be fussy and disrupt Wi-Fi connectivity to the television.
Television :
Router :
Change AP router bandwidth frequency to 2.4GHz by disabling 5GHz band steering.
It might be a good idea and opportunity to change the Network router’s encryption method to WPA2-AES or WPA-AES . Previous WEP or WPA-TKIP or WPA2-TKIP encryption methods have been known to become unsettling after a Software Update often causing Wi-Fi connection to drop inadvertently.
Uncheck the “Set Automatically” option in the SERVICE COUNTRY options and select proper country of residence.
Changed DNS server IP address to 8.8.8.8
Disable Network IPv6 feature option in TV on-screen menu.
Once you have established your Wi-Fi connection Go to Settings → Network → Wi-Fi Connection → Advanced Wi-Fi Settings → IPv6 On - Off. Disable (turn off) feature option.Your email has been successfully registered.
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Add items to your MY LG wishlist
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