Help Library

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  • Document Contents
    Troubleshooting
    Invalid Format or Format Not Supported
    INVALID FORMAT ERRORThis error occurs when the output device’s resolution is set to something otherthan what the TV can support.Check the supported resolutionsAs this will vary from model to model you will need to reference the owner’smanua...
  • Document Contents
    Operation
    Resolution or Display Settings
    RESOLUTION/DISPLAY SETTINGSIn order to access the DISPLAY menu, press the HOME button on the LG Blu-rayremote, navigate to SETUP, and select DISPLAY.TV Aspect RatioSelect a TV aspect ratio option according to your TV type. 4:3 Letter Box- S...
  • Document Contents
    Operation
    App Store- Creating Account
    CREATING ACCOUNTThere are 2 ways to create an App Store account for the LG App Store and thereare 2 ways to create an App Store account for the LG App Store and Home TheatreSystem:Free Accounts: Used for those who prefer not to purchase any...
  • Document Contents
    Troubleshooting
    Home Theater Will Not Power On
    NO POWERThe remote control is often the reason the device will not power on. Use thepower button on the front of the unit to verify the issue is with the playeritself if changing the remote’s batteries does not correct the issue.Check the p...
  • Document Contents
    Troubleshooting
    Termination of Premium Content Provider services
    DISCONTINUATION OF SOME PREMIUM CONTENT PROVIDER SERVICES ON LG SMART DEVICESIn the past few years we have witnessed a good number of streaming applicationstreamlining their services focusing their efforts strictly on mobilecommunication de...
  • Document Contents
    Troubleshooting
    YouTube no longer supported on older Smart TV Devices
    YOUTUBE NO LONGER SUPPORTE DYouTube went public in 2015 informing customers the app would no longer besupported on older Smart TVs & Devices manufactured prior to 2013 as they weremaking major changes to their Data API (application program ...
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