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  • Document Contents
    Troubleshooting
    34WK95U-W Thunderbolt 3 incompatibility issues (MacBook Pro)
    CONNECTIVITY ISSUES RESULTING IN MONITOR NOT LIGHTING UPFor the moment, the LG UltraWide 5K monitor, model 34WK95U-W, is incompatiblewith the 15 inch MacBook Pro if both devices are connected to one another viaThunderbolt 3, and that will b...
  • Document Contents
    Troubleshooting
    Laundry Washing Machines: error codes
    uWhen customer calls in expressing concerns about error code appearing on paneldisplay…v…note down the error code then refer to chart below.wExplain the signification of the error code then proceed with solution.xSometimes the machine simpl...
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    Troubleshooting
    Television: No Sound / No Audio - troubleshooting
    uChecking the obvious: Volume, Mute, SAP, TV Speaker and source signalvIs sound coming “on” when increasing volume with remote? Does icon show up onscreen?wIf customer answers “no” to both have them try the volume button on the frontpanel o...
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    Repair
    LG Washer warranty period
    uStandard warranty period is one-year (Parts & Labour) from the date of originalretail purchase.vIf original date of purchase cannot be verified, warranty begins 60 days frommanufacturing date.wExtended Component Warranty (Parts Only) – Lab...
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    Troubleshooting
    Refrigerator “er-dH” Error Code
    uFront Panel of the water & ice dispenser is displaying “er-dH” error code on theLCD screen.vUnit will beep until code is acknowledged. Press & hold Start button for 5seconds to clear.wUnplug refrigerator for 30 seconds then plug it back in...
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    Installation
    Setting Display Panel to °Celsius Temperature Unit
    uOven control is set to display in °Fahrenheit but can be altered to display in°Celsius.vPress & hold WARM/PROOF key for 3 seconds. “AUTO” will appear in display.wPress WARM/PROOF 5 times. “UNIT” will appear in display panel.xPress number 2...
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